Job Description

Company description

Meridian hotels operates a number of hotels through out the uk, we believe that a company should reward there staff and train the team to be the best they can to provides culture of true hospitality.

RESPONSIBILITIES

Checking in Hotel guests and taking payments. Checking out Hotel guests and processing invoices. Making Restaurant Reservations. Taking Room Service Orders. Reporting Maintenance issues. Answering Emails and Website enquiries. Dealing with Incoming Post and Deliveries. Operating Switchboard and directing calls accordingly. Liaising with Corporate clients and making corporate and/or group bookings. Twice daily cashing up/reconciling cash and card payments. Making accommodation reservations. Dealing with confidential information and complying with GDPR procedures. Chasing outstanding invoices. Liaising with Housekeeping.
YOU

We are looking for a team player, who is willing to turn their hand to anything, Who is flexible to work 7.00am until 15.00pm or 15.00pm until 23.00pm. being able to work weekends is crucial , someone who will go out of their way to help guests and Team Members alike.

Someone who can see a problem before it becomes an issue and deal with it.

You will want to progress, and be motivated to grow within the company, and seek out all opportunities to improve, you will need to want a challenge and be progressive in your approach.

Job description

SCOPE & MAIN PURPOSE

It is understood that all staff are multi-skilled and will work flexibly and will be expected to carry out a variety of duties within their working day through all areas of the hotel.

To be aware of the overall hotel objectives, how they relate to you and how your daily activities contribute to the success of the hotel.

To provide the highest levels of guest care at all times and develop quality relationships with all business partners and work colleagues.

To maintain the hotels' competitive edge and be informed on local events, local competitors & attractions to be able to assist with guest queries.

Manage and maintain a safe and secure environment for yourself, guests, colleagues and protecting hotel assets by implementing and maintaining safety policies and procedures.

KEY OBJECTIVES

To ensure that each shift you are responsible for runs smoothly and efficiently at all times.
Be actively involved in your own personal development to increase your own confidence and ability and to increase the hotel profit, and maximize on positive guest feedback. Strive to be the best in what you do, taking care and pride in your work.

Be an integral part of the team in setting and achieving the overall hotel objectives.

To be fully conversant in working areas of the hotel and able to operate the front office systems.

To promote the hotel at every opportunity to all local businesses to generate sales for the hotel and use every effort to sell or up sell the hotel facilities.

To ensure that all charges are correctly posted to guest bills following the standard procedure and ensure credit policies are maintained.

To assist in all financial aspects of the hotel

MAIN DUTIES

Ensure the completion of the shift handovers and shift checklists.

To be a visible point of contact for hotel guests and visitors.

To ensure the operation runs smoothly to minimize guest complaints and that the GSTS card targets are met.

Analysis and understanding of Revenue Reporting.

PEOPLE

To ensure that all guests are greeted or acknowledged within 5 seconds of entering the hotel, and that guests are greeted in a proactive manner when you meet them around the hotel and surrounding grounds. To aid and assist guests throughout their stay in a friendly and professional manner. To ensure that guests receive an exceptional level of service and will want to return. Wherever possible to anticipate guests needs, to be aware of all written and spoken requests, and to carry out these requests in a courteous and helpful manner. To be able to handle complaints in an effective way to resolve all issues in-house. To drive the collection of the required amount of GSTS cards. To take every opportunity to promote 'Priority Club' membership. To work as part of the hotel team, being flexible to do the jobs assigned and ensuring a full handover to colleagues on the following shift. To attend training when required. To constantly improve and develop product knowledge to maximize quality of service. To have an understanding of all operational areas in the hotel. To maintain good working relationships with colleagues in the hotel.
Job Types: Part-time, Permanent

Pay: Up to 12.50 per hour

Expected hours: No less than 32 per week

Benefits:

Company pension Discounted or free food Employee discount Gym membership On-site gym On-site parking
Schedule:

8 hour shift Day shift Holidays Monday to Friday Night shift Weekend availability
Ability to commute/relocate:

Lincoln, LN6 9NH: reliably commute or plan to relocate before starting work (required)
Experience:

Hotel: 1 year (required)
Work Location: In person

Reference ID: r001
Expected start date: 07/07/2025