Job Description

Overview

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. This role requires excellent communication skills, a strong understanding of hospitality, and the ability to manage various tasks efficiently in a fast-paced environment.

Duties

Greet guests upon arrival with a warm and friendly attitude, ensuring a positive first impression. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information and billing. Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities. Maintain an organised reception area, ensuring all materials are up to date and accessible. Process reservations via phone, email, or in-person while maintaining accurate records. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction during their stay. Address any guest complaints or issues with professionalism and urgency to ensure resolution.

Skills

Strong phone etiquette is essential for handling calls professionally and courteously. Previous experience in hospitality or hotel environments is highly desirable. Bilingual or multilingual abilities are advantageous for communicating with a diverse range of guests. Excellent guest service skills, with the ability to anticipate needs and exceed expectations. Strong organisational skills to manage multiple tasks effectively while maintaining attention to detail. A positive attitude and the ability to work well under pressure in a busy environment.
If you are passionate about providing outstanding service in the hospitality industry and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Hotel Receptionist.

Job Type: Full-time

Pay: 12.50-14.00 per hour

Benefits:

Company pension Employee discount On-site parking
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Work Location: In person