Job Description

Job Summary

We are seeking a dynamic and welcoming Hotel Receptionist to be the first point of contact for our guests, ensuring an exceptional experience from check-in to check-out. This energetic role requires a friendly, professional individual who thrives in a fast-paced environment, possesses excellent communication skills, and demonstrates a passion for hospitality. As the face of our hotel, you will manage guest inquiries, handle reservations, and provide outstanding guest services that reflect our commitment to excellence. Your enthusiasm and attention to detail will help create memorable stays for all visitors.

Duties

Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently Manage multi-line phone systems with professionalism, providing accurate information and directing calls appropriately Handle guest inquiries, requests, and complaints with a positive attitude, ensuring guest satisfaction Maintain accurate reservation records and update booking systems promptly Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved swiftly Conduct night audits when required, balancing accounts and preparing reports to ensure financial accuracy Provide comprehensive guest services, including concierge assistance, local recommendations, and hotel amenities information Uphold excellent phone etiquette and maintain professionalism in all guest interactions Support hotel management with administrative tasks related to front desk operations and guest relations

Qualifications

Proven experience in hotel reception roles (high preference) Multilingual abilities are highly desirable to serve diverse guests effectively Strong customer service skills with a friendly, approachable demeanor Knowledge of hotel management software and multi-line phone systems required Excellent communication skills in bilingual or multilingual settings preferred Experience with night audit procedures and front desk operations is a plus Ability to handle high-pressure situations with professionalism and efficiency Previous hotel experience focusing on guest experience and hospitality is highly valued
Join us in delivering exceptional hospitality experiences! We are dedicated to fostering a vibrant work environment where your enthusiasm makes every guest feel valued. All positions are paid roles committed to providing a rewarding career path in the hospitality industry.

Job Type: Full-time

Pay: 27,000.00-28,000.00 per year

Benefits:

Discounted or free food Employee discount
Work Location: In person