Job Description

Job Summary

We are seeking a professional and welcoming Hotel Receptionist to join our front desk team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work within a dynamic hospitality environment, where organisational skills and a friendly demeanour are essential.

Duties

Greet guests warmly upon arrival and assist with the check-in and check-out procedures Handle guest enquiries efficiently via phone, email, or in person, maintaining excellent phone etiquette Manage reservations, cancellations, and modifications using the hotel management system Provide information about hotel amenities, local attractions, and services to enhance guest experience Process payments accurately and issue receipts in accordance with hotel policies Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards Maintain a tidy and organised reception area at all times Address guest concerns promptly and professionally, striving to resolve issues effectively Support administrative tasks such as data entry, filing, and reporting as required

Requirements

Previous experience in hotel reception or guest services is preferred but not essential; training will be provided for suitable candidates Excellent organisational skills with attention to detail Strong communication skills in English; multilingual or bilingual abilities are highly desirable Demonstrable phone etiquette and customer service skills Knowledge of hospitality industry standards and procedures is advantageous Ability to remain calm under pressure and handle multiple tasks simultaneously Friendly, approachable manner with a professional appearance Flexibility to work shifts as required, including evenings or weekends if necessary
This role offers an engaging environment where your interpersonal skills can shine. We value professionalism, enthusiasm, and a genuine passion for hospitality.

Job Type: Full-time

Pay: 12.60 per hour

Expected hours: No less than 45 per week

Benefits:

Discounted or free food
Work Location: In person