Job Description

Receptionist

Responsible to

: Front of House Manager/Assistant Front of House Manager/ Duty Officer

General Scope and Purpose

:

To provide a positively memorable stay.

Assist guests with luggage (good physical strength required).

General information on the services provided by Chelsea Cloisters and of London in general.

To assist with transportation for guests as required

Receiving and recording of mail and parcels delivered to the Reception desk.

Check-in/ Check-out, emails and daily reception like tasks.

To assist the Duty Officer when required.

Hours of work:

Full-time position - 40hrs per week

The Front Office operates 365 days a year, 24/7 so shifts will vary pending business levels and requirements.

Shifts, 8 hours per day, including 30 mins break. 5 days on/ 2 days off.

The person

:

Needs to be physically fit as there will be some lifting and carrying. Previous customer service in a large hotel and use of Front Office PMS is ESSENTIAL. The person will need to provide information to guests travelling around London and help resolve issues as they arise.

Previous hotel experience is essential.

Smart appearance and good grooming standards are expected.

Good command of written and spoken English language required, other languages an advantage.

The property:

We are a large residential property with over 700 apartments, part private apartments and over 250 rooms let short-term as a hotel.

Attractive salary with a yearly bonus and incentive scheme.

Job Types: Full-time, Permanent

Pay: Up to 26,000.00 per year

Experience:

Hotel & Accommodations Guest Services Staff: 1 year (required)
Work Location: In person