Job Description

Job description

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Why work for us?


We are a lovely small hotel located just outside Falmouth who prides itself on happy personable service and for that we need great people who take pride in their work.


If you think you have a bubbly, outgoing and friendly personality this may be the job for you!


The person


Reliable

Hardworking

Team player

Professional

Personable

Friendly

Join our team as a Hotel Receptionist and be part of creating memorable experiences for our guests. We offer competitive compensation, opportunities for career growth, and a supportive work environment. Apply today to start your journey in the hospitality industry

Job description

Responsibilities:


Greet and welcome guests in a friendly and professional manner Register guests, assign rooms, and provide room keys or cards Answer phone calls and respond to guest inquiries or requests Provide information about hotel amenities, services, and local attractions Handle guest check-ins and check-outs efficiently and accurately Process payments and maintain accurate records of guest transactions Resolve guest complaints or issues promptly and effectively Coordinate with other hotel departments to ensure guest satisfaction Maintain a clean and organized front desk area

You will have the opportunity to become a hospitality superstar and become multiskilled in a variety of departments within a hospitality setting.

Qualifications:


Previous experience in a hotel or hospitality setting preferred Excellent phone etiquette and communication skills Strong customer service skills with a friendly and professional demeanour Ability to multitask and prioritize tasks in a fast-paced environment Bilingual or multilingual skills are a plus Proficient in using computer systems for reservations, check-ins, and other front desk operations Attention to detail and accuracy in handling guest information and transactions

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.


Job Type: Full-time- Contract


Company pension Cycle to work scheme Staff Meal on Shift Employee discount across the group On-site parking Company events

Job Types: Full-time, FTC


Pay: From 12.21


Additional pay:


Tips

Benefits:


Additional leave Canteen Company events Company pension Cycle to work scheme Discounted or free food Employee discount Employee mentoring programme Free parking Health & wellbeing programme On-site parking Paid volunteer time

Schedule:


Day shift Flexitime Monday to Friday * Weekend availability