Job Description

Overview

We are seeking a professional and welcoming Hotel Receptionist to join our team for afternoon work Fridays and Saturdays from 12-8 or 3 -23. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an exciting opportunity to work in a dynamic hospitality environment, contributing to memorable guest experiences. The position is suitable for individuals with a passion for hospitality and guest services.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage reservations efficiently using the hotel management system Provide information about hotel facilities, local attractions, and services Handle guest enquiries via phone, email, or in person with professionalism and courtesy Address guest concerns promptly and escalate issues when necessary to ensure satisfaction Maintain accurate records of guest details and billing information Process payments securely and issue receipts as required Uphold hotel policies and procedures at all times to ensure safety and security

Skills

Excellent phone etiquette with clear communication skills Previous experience in hotel reception or guest services is preferred but not essential; training will be provided for the right candidate Experience with Hotel booking systems. Ability to remain calm under pressure and handle multiple tasks simultaneously Friendly, approachable demeanour with a professional appearance Knowledge of hospitality industry standards and customer service excellence Experience from f&b
This role offers an engaging environment where your interpersonal skills can shine, contributing positively to our guests' stay. We value professionalism, enthusiasm, and a genuine passion for hospitality.

Job Types: Part-time, Zero hours contract

Pay: 12.21 per hour

Expected hours: No less than 16 per week

Benefits:

Company pension On-site parking
Work Location: In person