Job Description

St Elizabeth's House are looking to recruit a part-time Hotel Receptionist. This will involve working evenings, weekends and bank holidays (including Christmas Day and Boxing Day).

The successful candidate will need to have previous experience in a similar role and have excellent administration and customer service skills, whilst being able to stay calm under pressure.

To greet guests following the correct registration procedures Explain to guest's whereabouts of room, restaurant & other facilities at time of issuing key To handle all room reservations (by phone, email or OTAs) To update availability of OTAs to ensure overbooking does not occur Check out guests and receive payments ensuring all transactions are completed in line with recorded correctly. Cash up and reconcile cash, cheques and cards at the start and end of each shift Operate the main switchboard To ensure the guest's bills are kept up to date and that all billing instructions are actioned correctly. Respond to all telephone, email and in person enquires Handle all restaurant bookings and obtain menu pre-orders for large groups Liaise with housekeeping regarding arrivals, stay, departures and any special instructions Maintain knowledge of all services, policies and procedures offered by all departments. Maintain a clean, tidy and safe reception area Undertake any reasonable request from a member of the management team Ensuring a high level of customer service is maintained at all times
Knowledge of Hotel PMS systems would be preferable.

Shift pattern: Between 3pm to 9pm on Tuesdays, Fridays and Sundays

Job Type: Part-time

Pay: Up to 12.21 per hour

Expected hours: 14 - 25 per week

Benefits:

Company events Employee discount Free parking On-site parking
Work Location: In person