Job Description

Located On Ocean Boulevard, Boulevard Hotel is a luxury 5-star seafront hotel at Please Beach Resort.

We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a vital role in ensuring a welcoming and efficient experience. The ideal candidate will possess excellent communication skills, a passion for hospitality, and the ability to provide outstanding guest services. This is a Permanent position.

Duties

Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression. Manage check-in and check-out processes efficiently, handling reservations and payments accurately. Respond to guest inquiries via phone and in person, providing information about hotel services, local attractions, and amenities. Maintain an organised reception area, ensuring all materials are up-to-date and accessible. Handle guest complaints or concerns with empathy and professionalism, striving for resolution to enhance guest satisfaction. Collaborate with other hotel departments to ensure seamless service delivery. Assist in managing bookings through the hotel's reservation system while maintaining confidentiality of guest information.

Qualifications

Previous experience in a hotel or hospitality environment is preferred but not essential. Strong interpersonal skills with a focus on exceptional customer service. Proficiency in phone etiquette and effective communication skills. Ability to work flexible hours, including weekends and holidays as required. A positive attitude, attention to detail, and the ability to work well under pressure in a fast-paced environment.
Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Company events Company pension Employee discount On-site parking Private medical insurance Store discount
Schedule:

8 hour shift Monday to Friday Weekend availability
Experience:

receptionist: 1 year (preferred)
Work Location: In person

Reference ID: BLVD Hotel