Job Description

Job Summary

We're looking for an organised and welcoming Receptionist to join our friendly team at The Old Mill Inn, an award-winning hotel, bar & restaurant in the heart of Pitlochry.

As the first point of contact for our guests, you'll play a key role in creating memorable experiences from the moment of enquiry to check-out. You'll handle reservations, assist with guest needs, and support the wider team in ensuring smooth daily operations across front-of-house and administration.

Daily tasks will include:

Handling bookings via telephone, email, and online platforms Organising guest check-in documentation and pre-arrival arrangements Providing a warm welcome and professional check-in/check-out service Managing dinner reservations and any special guest requests Supporting the Marketing Team with seasonal offers and promotions Performing administrative tasks including filing, managing emails, accepting mail, ordering office supplies, and keeping reception tidy and organised Overseeing breakfast service and morning setup Assisting on the bar or restaurant floor during lunch service and as required Delivering outstanding guest service across all touchpoints -- phone, email, and in person Maintaining a positive, proactive, and professional approach at all times

About You

We're looking for someone who enjoys providing warm, attentive service and thrives in a busy hospitality environment.

Essential attributes:

Smart, professional, and presentable appearance Excellent spoken and written English Exceptional customer service and interpersonal skills Strong administrative and organisational abilities IT literate (Microsoft Word, Excel, Email, Internet applications) High attention to detail and accuracy Able to work independently and as part of a team Eligible to work in the UK

Desirable attributes:

Previous hospitality or front-of-house experience Basic marketing skills such as social media management or photography Experience working in a bar or restaurant environment

What We Offer

Competitive salary depending on experience 28 days annual leave Meals provided on shift Full training and development opportunities Live-in accommodation available for the right candidate (cost deducted from wage) The opportunity to work within an award-winning, family-run business alongside a motivated, international team
This is a fantastic opportunity to join the team at a

family-owned, award-winning hotel and restaurant

with a welcoming and dynamic atmosphere.

Apply now with your current CV

and become part of the team at

The Old Mill Inn, Pitlochry.

Job Types: Full-time, Permanent

Pay: 13.00-14.00 per hour

Expected hours: 45 - 48 per week

Benefits:

Company pension Discounted or free food
Experience:

Hotel Reception: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person