Job Description

Due to continued growth, we are seeking to appoint a receptionist to our team.

Purpose:

Welcome guests, check guests in and out of the hotel, deal with guest queries, and provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Key Requirements:

to promote high standards of customer service and meet and greet all customers and guests. Have excellent knowledge of our drinks, cocktails, wines, and spirits and always represent the Anchor Bar in a positive light

Essential requirements

Must have 5 G.C.S.E's or equivalent grade C or above, and must include maths and English At least 1 years' experience in a customer-facing role Good knowledge of Microsoft Office Attentiveness and patience with customers Excellent presentation skills Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment Active listening and effective communication skills Team spirit Flexibility to work in shift

Desirable but not essential

Level 3 qualification in relevant discipline Experience of Hotel software would be an advantage
The ideal candidate must be flexible, out-going, honest and with a strong focus on the delivery of excellent customer service and team-work

Availability

We require candidates to be fully flexible to accommodate shift patterns that look like the below:

8.00am to 3pm / 3pm to 9pm & on occasion a combination of am & pm shifts together to accommodate the smooth running of the reservations department

Must be available for morning shift/evening shift and weekend shifts.

Job Type: Full-time

Pay: From 12.21 per hour

Additional pay:

Tips
Benefits:

Company pension Discounted or free food
Schedule:

Monday to Friday Weekend availability
Work Location: In person