Job Description

An exciting opportunity for a Receptionist & Reservationist to join the team at our award-winning Cantley House Hotel in Wokingham, Berkshire

The successful applicant will be responsible for ensuring that we offer a warm and professional welcome to all our guests, first time, on time, every time.

They will ensure a consistently high quality of service to all guests by delivering Cantley House Hotel standards.

They will support other members of the front desk team and draw on previous customer facing experience to achieve service and revenue targets.

An able communicator, the applicant must be able to demonstrate their ability to converse with a wide variety of guests and colleagues at all levels, therefore a high standards of literacy, numeracy and computer systems are also essential, all whilst being in a high pressure environment.

The applicant must be able to demonstrate their immaculate presentation standards and attention to detail at all times.

Duties will include:

Check in and out of guests; Effective reservation & event enquiry handling Collating guest service feedback; Giving, receiving and handover of information Accurate billing and posting of revenue Effective general enquiry handling from guests and colleagues Creating & allocating bedroom, restaurant & group reservations
Suitable for:

This is a challenging and rewarding role that will suit applicants that are already in or have experience in other similar roles/backgrounds that can demonstrate their proven abilities to work in this challenging guest facing environment. Good attention to detail Proactive approach to service challenges Immaculate presentation standards in all that you do Good communication skills with colleagues at all levels Good standards of numeracy & literacy Passion to exceed guest expectation first time, on time, every time Must be eligible to work in the UK
The Role Benefits:

Meals on duty Staff recognition awards Discounted experience's at our hotel Free Tennis courts access
The successful candidate will be enthusiastic, flexible, passionate and have an eye for detail.

The position will include a mixture of early (07:00-15:00) and late shifts (15:00-23:00) and will also include weekends.

The shifts will be between 3-4 most weeks, up to 5 during busy periods.

What will it be like to work at Cantley House Hotel?

A beautiful vintage boutique hotel set in acres of manicured lawns our hotel is great for a relaxing break yet being so close to London, Reading and Bracknell works equally as well for the more corporate guest.

Benefits:

Bonus scheme On-site parking Discounted/free food Company events & social hours
Work Remotely

No
Job Types: Full-time, Part-time

Pay: 10.00-12.21 per hour

Expected hours: 24 - 32 per week

Benefits:

Company events Discounted or free food On-site parking
Work Location: In person