Job Description

Job Overview

We are seeking a dedicated and friendly Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires a keen attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment. Experience in the hospitality industry is preferred, as you will be responsible for managing guest check-ins and check-outs, handling inquiries, and providing information about hotel services.

Duties

Greet guests warmly upon arrival and assist with check-in and check-out procedures. Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries and reservations. Provide information about hotel amenities, local attractions, and services to enhance the guest experience. Manage booking systems efficiently, ensuring accurate record-keeping of guest information. Handle guest complaints or concerns with professionalism and empathy, striving for resolution. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Maintain a clean and organised reception area to create a positive first impression. This role is shift based - 7.00am - 3.00pm & 3.00pm - 11.00pm Weekend work involved

Skills

Multilingual or bilingual abilities are highly desirable to cater to our diverse clientele. Strong phone etiquette skills to communicate effectively with guests over the phone. Previous hotel experience is an advantage, providing familiarity with hospitality operations. Excellent guest service skills, demonstrating a commitment to providing an outstanding experience for all visitors. A background in hospitality is beneficial, showcasing an understanding of industry standards and practices. Strong organisational skills with the ability to multitask effectively in a busy environment. Join our team as a Hotel Receptionist and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time

Pay: Up to 12.41 per hour

Benefits:

Company pension Employee discount Free parking On-site gym On-site parking
Work Location: In person