Job Description

Job Summary

We are looking for a friendly, professional, and reliable Hotel Receptionist to join our front desk team. This role is ideal for someone who takes pride in delivering excellent customer service in a beautifully presented hotel that is privatelly owned and operated, offering a more personal and welcoming working environment. As the first point of contact for guests, you will help create a positive and memorable experience from arrival to departure.

Responsibilities

Greet guests warmly upon arrival and assist with the check in and check out procedures Manage reservations efficiently Handle guest enquiries via phone, email, or in person Maintain accurate records of guest details and billing information Address guest concerns promptly to ensure a positive experience Process payments securely Uphold hotel policies and procedures to ensure safety and security for all guests

Experience

Previous experience in a hotel or hospitality environment is preferred but not essential, training will be provided for suitable candidates Strong communication skills, including phone etiquette and interpersonal skills Familiarity with reservation systems and basic administrative tasks is desirable A friendly, professional demeanour with a passion for delivering excellent guest service Flexible availability, including weekends and holidays Professional appearance and positive attitude
Job Types: Full-time, Part-time

Pay: From 12.21 per hour

Expected hours: 30 - 40 per week

Work Location: In person