Job Description

Job Summary

We are seeking a professional and welcoming Hotel Receptionist to join our team. The successful candidate will be the first point of contact for guests, responsible for delivering exceptional guest services and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work within a dynamic hospitality environment, providing outstanding customer care and support to our guests. Fluency in multiple languages is highly desirable to cater to our diverse clientele.

Responsibilities

Greet guests warmly upon arrival and assist with the check-in and check-out procedures on opera. Manage guest reservations, cancellations, and modifications efficiently Provide accurate information regarding hotel facilities, local attractions, and services Handle guest enquiries via phone, email, or in person with professionalism and courtesy Maintain accurate records of guest details and billing information Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards Address guest complaints or concerns promptly and effectively, ensuring guest satisfaction Process payments securely using the hotel's booking system Uphold hotel policies and procedures at all times to ensure safety and security

Requirements

Proven experience in a hotel reception or customer service role is preferred Excellent phone etiquette and communication skills in both spoken and written English; multilingual abilities or bilingual skills are advantageous Strong organisational skills with attention to detail Ability to remain calm under pressure in a fast-paced environment Knowledge of hospitality software systems is desirable A friendly, approachable demeanour with a genuine commitment to guest satisfaction Previous experience in hospitality or guest services is advantageous but not essential; training will be provided for suitable candidates
This role offers an engaging environment where your interpersonal skills can shine while delivering memorable experiences for our guests. We welcome applicants who are enthusiastic about hospitality and eager to contribute positively to our team.

Job Type: Full-time

Pay: 25,500.00-26,500.00 per year

Benefits:

Canteen Company pension Employee discount
Work Location: In person