Job Description

Job Overview

We are seeking a professional and friendly Hotel Receptionist to provide exceptional guest services at our establishment. The successful candidate will be the first point of contact for guests, responsible for ensuring a welcoming atmosphere and smooth check-in and check-out processes. This role offers an excellent opportunity to work within a dynamic hospitality environment, contributing to memorable guest experiences.

Duties

Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage reservations efficiently using the hotel management system Provide information about hotel facilities, local attractions, and services Handle guest enquiries via phone, email, or in person with professionalism and courtesy Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and maintained to high standards Process payments accurately and maintain detailed records of transactions Address guest concerns promptly, escalating issues when necessary to ensure satisfaction Maintain a clean and organised reception area, adhering to health and safety standards Support administrative tasks such as filing, data entry, and correspondence as required

Qualifications

Previous experience in hotel reception or customer service roles is desirable but not essential Multilingual or bilingual abilities are highly advantageous for communicating with diverse guests Excellent phone etiquette and communication skills are essential Strong organisational skills with the ability to multitask effectively in a fast-paced environment Knowledge of hospitality industry standards and guest service principles is preferred Friendly, approachable demeanour with a professional appearance Ability to work flexible hours, including evenings, weekends, or holidays if required
This role offers an engaging work environment where your hospitality skills will be valued. We welcome applicants who are committed to delivering outstanding guest experiences and fostering a welcoming atmosphere at all times.

Job Types: Full-time, Permanent, Zero hours contract, Graduate

Pay: 24,420.00-28,000.00 per year

Work Location: In person