Job Description

Hotel Receptionist at The Roslin Beach Hotel

Competitive rate of pay

We have a fantastic opportunity available for an experienced hotel receptionist, working in an incredible 4luxury hotel in Thorpe-Bay.
The ideal candidate will be flexible and must be able to work Saturday and Sunday, with proven success in a similar environment. If you are a team player, have outstanding communication skills and are keen to learn with a desire to excel, we would like to hear from you.

Responsibilities include:

Ensure the smooth check-in and check-out of guests, following company guidelines*
Answer phone calls and ensure all queries are handled effectively*
Recognise and act upon sales opportunities*
Handle float and takings accurately and correctly*
Immediately report any maintenance faults to your line manager*
Anticipate customer needs wherever possible and efficiently react to ensure customer satisfaction*
Be fully conversant with facilities, services and promotions offered by the hotel*
Ensure safety and security of all hotel guests and their belongings*
Be punctual, smart, correctly uniformed, polite, courteous, and helpful to guests at all times*
To understand and follow the departmental procedures*

What we would like from you:

Previous experience as a hotel receptionist in a 4 or 5 hotel*
2 years reception experience is a

must*
Ability to work with a computerised booking system*
Exceptional customer care skills and empathy for your colleagues*
Ability to work under pressure, with pride and attention to detail in your work*
The finest personal presentation with a professional and warm personality*
Confidence & professionalism in dealing with high profile clients*

What we can offer you:

Up to 28 days paid annual leave*
Complimentary work uniform*
Complimentary staff dinners on duty*
Employee discount within the hotel*
Learning and development programs*
Great opportunities to progress within the company*

This is an excellent opportunity for a confident and experienced receptionist wishing to further develop in this fast-paced environment.

If this sounds like you then please apply today, we would love to hear from you!

Job Type: Full-time

Benefits:

Discounted or free food Employee discount Free parking
Ability to commute/relocate:

Southend-on-Sea SS1 3BG: reliably commute or plan to relocate before starting work (required)
Experience:

receptionist: 2 years (required)
Work Location: In person