Job Description

We are currently looking to recruit an enthusiastic and driven Hotel Receptionist to join the Front of House team ensuring our guest's expectations are always exceeded and that we build on the great reputation of the hotel.

We are looking for someone passionate and excited about great customer service and with superb organisation skills. You should have some previous experience, in a similar environment and be happy dealing with Hotel Guests.

Please note, this role will involve working over on a rota and typically involves shifts starting at 6.45 am and 2.45 pm, including regular evening and weekend working. This is a 40 hour contract.

THE PERSON:

Confident, great with guests and organised. Calm, efficient and able to work under pressure; Able to work as part of a team and on own initiative; Able to demonstrate excellent personal presentation and communication skills; Passionate about delivering exceptional levels of guest service; Flexible, motivated and committed; Polite and courteous; Able to adapt to different and changing situations; Innovative and creative thinking; Able to demonstrate good IT skills;

THE ROLE:

Welcome (check in) all arriving guests to the required minimum required standard; Handle all telephone calls, including external and internal for in-house guests, enquiries and other departments; Record and report maintenance and security issues, raised by guests or employees and follow up where appropriate; Record and process lost property and follow up where appropriate Make out-of-hour bedroom reservations; Conduct general administrative duties using Microsoft office, and the hotel property management system etc; Make lunch and dinner reservations in the hotel restaurants for in-house guests and non-residents; Balance cash and card charges at the end of each shift
This is an ideal opportunity to join an expanding company, and develop your career in hospitality.

IN RETURN:

Join a growing, ambitious company with a strong focus on employee development and career progression. A competitive salary Employee discounts on food and beverage and accommodation across the group Access to an employee benefit scheme offering hundreds of discounts on high street shopping, gym memberships, cinemas, will writing, cycle to work scheme and various others. Employee of the Month recognition award scheme with an annual trip for all Employees of the Month and a cash sum for the Employee of the Year Free and confidential 24-hour staff assistance help line, supporting employee's mental wellbeing Long service recognition and rewards.

OUR VALUES:

Building positive teams to make the difference - Teamwork Exceeding customer expectations every time - Professionalism Helping each other work smarter - Efficiency Empowering each other to make an impact - Quality Having a big smile! - Friendliness
Distinct Group Ltd is proud to be a member of the Hoteliers' Charter, therefore making a commitment to providing a workplace environment built on the foundations of respect, fairness, equality, diversity and opportunity; and to placing colleagues' wellness and career development at the heart of our operations. Therefore, the successful candidate will have a similar passion and way of working.

Job Type: Full-time

Pay: Up to 12.21 per hour

Benefits:

Cycle to work scheme Employee discount
Work Location: In person