Job Description

Job Ref:

TLH1350

Branch:

The Lensbury

Location:

The Lensbury, Teddington

Salary/Benefits:

Competitive salary

Contract type:

Casual

Hours:

Part Time

Shift pattern:

06:45-15:15, 11:00-19:30, 14:45-23:15

Hours per week:

0-40

Posted date:

23/12/2025

Closing date:

05/02/2026

About us

Part of London + Regional Hotels,

The Lensbury

is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As one of our

Hotel Receptionists,

you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our Food Beverage and Spa offerings.

Key Responsibilities:

Provide all members and guests of The Lensbury with a warm and efficient welcome Deal efficiently with enquiries from members and guests in person and on the telephone Make reservations, operating computerised advance reservations system Process all financial procedures, ensuring accuracy and security at all times Adhere to all department standards of performance

What are we looking for?

Previous hotel reception experience Ability to converse effectively and competently with guests, members and staff Excellent customer service skills and telephone manner Accurate typing skills and knowledge of Word Knowledge of PMS systems software is an advantage (preferably Opera)

The Lensbury Club - London's Riverside Resort

The Lensbury's exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London.



Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river - launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant.



Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensbury's facilities, enhanced by the location and beautiful surroundings.



For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. It's an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.