Job Description

Job Overview

Highgrove House Hotel, situated in Troon, Ayrshire.

We are recruiting for a passionate, customer focused individual to carry out various administrative and clerical tasks while being a part of our friendly team. As a receptionist, you will be the first point of contact for our guests and this is a vital role in the Front of House guest experience. Duties include offering administrative support across the organisation. You will welcome guests visiting the hotel for accommodation and dining. You will require to check in/check out guests, deal with telephone enquiries, respond to e-mails, handling of accommodation and restaurant bills through our till system and general front office duties.

Requirements:

Proven work experience as a Receptionist

Proficient in Microsoft Office

Hands-on experience with office equipment

Professional attitude and smart appearance

Excellent communication and organisations skills

Ability to be resourceful and pro-active when issues arise

Be able to multitask and have the ability to prioritise tasks

Excellent customer service skills

Job Type: Full-time or Part-time

Additional pay:

Tips
Work Location: In person

Responsibilities

Greet and assist guests at the front desk, ensuring a welcoming atmosphere. Manage check-in and check-out processes efficiently while maintaining accurate records. Provide exceptional customer service by addressing guest inquiries and resolving issues promptly. Utilize Microsoft Office for administrative tasks and maintain organized documentation. Uphold phone etiquette while handling reservations and guest communications, ensuring clarity and professionalism. Collaborate with team members to enhance guest experiences and promote hotel services.
Job Types: Full-time, Part-time

Pay: Up to 12.44 per hour

Expected hours: 32 - 40 per week

Benefits:

Free parking On-site parking
Schedule:

Day shift Weekend availability
Work Location: In person