Job Description

We're looking for the right person to join our team at the Ramada Plaza by Wyndham in Wrexham. Are you a warm and approachable person who prioritises customer service? If so, we'd love to hear from you!

We're on the lookout for a

Hotel Receptionist

- The successful candidate will have the ability to provide excellent customer service in a busy environment as you will be the first and last point of contact in the hotel. You will also have excellent communication skills with both colleagues and with customers; personally ensuring that our guests always receive exceptional service and that all aspects of the operation are maintained and presented to the highest possible standard. Comprehensive training will be provided for all duties.

What You'll Be Doing:

Welcoming guests with a smile and checking them in/out efficiently. Handling phone/email enquiries, converting bookings, and supporting with admin. Managing reservations, payments, and pre-arrival communication. Liaising with housekeeping, maintenance, and other departments to ensure a smooth guest experience. Taking ownership of guest feedback and solving issues with a can-do attitude Create a welcoming atmosphere for all guests throughout the hotel.

What We're Looking For:

A minimum of two year's previous experience as a receptionist is required. Friendly, confident, and professional communicator. Organised, proactive, and detail-oriented. Comfortable working both solo and as part of a close-knit team. Knowledge of booking systems and Microsoft Office. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment. Must be able to work flexible hours, including weekends and holidays.

Hours:

Full time Receptionist required to work any 5 days out of 7, 40 hours a week. Shift patterns will vary per week depending on business needs. Flexibility to work evenings, weekends, and holidays is essential. This role will be for the week or weekend shifts consisting of morning or evening shifts.
If you love making guests feel special and enjoy being at the heart of the action, this is your chance to shine.

Apply now

and start your journey at the Ramada Plaza in Wrexham.

Job Types: Full-time, Part-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Employee discount On-site parking
Experience:

Receptionist: 2 years (required)
Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Discounted or free food Employee discount On-site parking
Work Location: In person