Job Description

We're Hiring!

We are looking for a Receptionist to join our team!

Main Duties & Responsibilities

Be competent in the use of the reservations system, check in/check out procedures, taking reservations for both hotel and spa, email and other operating systems.

Deliver the correct procedure in front office operations, computer procedures, handling of cash and credit facilities and guest information services thus providing and efficient and professional service at all times during your shift.

Assist the Revenue & Reservations Manager and the Reception Supervisor with the planning organising and control of the day to day operation of the hotel thereby ensuring the Company Standards of Performance are maintained and total customer satisfaction is achieved.

Maintain a high level of customer care with the emphasis on the social skill.

Promote and report all guest feedback as appropriate.

Ensure you are fully conversant with all reception equipment.

Attend meetings as required.

Ensure effective communication between reception and any other department within the business.

Support the Revenue & Reservations Manager and Reception Supervisor in the effective control of stationary and associated goods to prevent unnecessary waste.

Prepare guest bills ensuring that there are no errors on the account and forward to them for payment.

Answering phone calls within 3 rings at all times, taking reservations and answering queries via phone call, as well as in house guest calls.

Required to cover reservations and spa reception shifts where necessary.

Benefits

After 6 months employment, you will receive a share of our service charge each month, as well as quarterly tips.

Staff discount

Working Hours

Full time positions available - 40 hours per week.

This role will include evenings and weekends.

Shifts are 7am-3:30pm, 12:30pm-9pm & 9:30am-6pm.

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Discounted or free food Employee discount
Work Location: In person