Job Description

An exciting opportunity has arisen for a Hotel Services Supervisor to join our busy team within the Facilities department to support the Supervisory Team in providing service guidance and support to staff, quality and monitoring and improving efficiency within the Facilities departments and at ward and department level at Glanrhyd and Community sites.
The post holder will operate as Supervisor at Glanrhyd and Community sites managing all facilities services , to include catering, domestic services and porter driving, ensuring that services are delivered to agreed specification, resources are adequate and available, staffing levels are maintained.
Main duties of the job
Report to and work with the Facilities Team Leaders to implement all services, operational policies, procedures, schedules of work, safe systems of work, audit their implementation and ensure documentation is kept up to date.
Review working practices regularly to respond to legislation, internal and external influences such as Agenda for Change, the Working Time Directive, and Benchmarking, Health & Safety and employment legislation and new service developments.
Post holder will be required to perform supplementary duties to respond to service needs and that are appropriate to the Facilities services and in line with their banding.
The post holder will be expected to work at any of the Health Board sites and to fulfil any job allocated, commensurate with the banding.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.
Details
Date posted
04 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
25,313 to 26,999 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
110-EA120-0825
Job locations
Glanrhyd Hospital
Tondu Road
Bridgend
CF31 4LN
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The post holder must keep the Hotel Services Team Leader advised on the service delivery performance and issues within the Hotel Services (Facilities) department on a regular basis relating to all areas within the remit of the role.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The post holder must keep the Hotel Services Team Leader advised on the service delivery performance and issues within the Hotel Services (Facilities) department on a regular basis relating to all areas within the remit of the role.
Person Specification
Knowledge & Experience
Essential

• Previous supervisory experience
• Experience in catering and domestic services
• Full uk manual driving licence

Desirable

• Level 3 or above catering qualification
• Experience and knowledge in cleaning services
• Good standard education
• Competent using word and excel
• Welsh Language Skills (Level 3 and above/B2).

Experience
Essential

• Communication Skills
• Working as a team

Desirable

• Healthcare setting experience

Person Specification
Knowledge & Experience
Essential

• Previous supervisory experience
• Experience in catering and domestic services
• Full uk manual driving licence

Desirable

• Level 3 or above catering qualification
• Experience and knowledge in cleaning services
• Good standard education
• Competent using word and excel
• Welsh Language Skills (Level 3 and above/B2).

Experience
Essential

• Communication Skills
• Working as a team

Desirable

• Healthcare setting experience