Job Description

SimpsInns

are seeking a dedicated and enthusiastic

Reservations Assistant

to join their expanding central reservations team. This position will be based within our head office at The Gailes Hotel and Spa.

The ideal candidate will play a crucial role in ensuring that all guests are booked in a seamless and professional manner. This position requires excellent communication skills, a strong sense of hospitality, and the ability to multitask effectively in a fast-paced environment.

Our central reservations team manage all reservation types for the SimpsInns Group, which includes three

4-star Hotels, Spas & Restaurants.

The Gailes Hotel and Spa

The Waterside Hotel and Spa

The Loans Inn

Si - The Potting Shed and The Terrace restaurant

As a

Reservation Assistant

you will work closely with the Reservations Manager and Assistant Manager, as well as the Group Revenue Manager, to increase sales, achieve budgets and forecasts. You will be part of a sales-driven culture within the reservations department.

Main responsibilities:

Handle phone calls with excellent phone etiquette, addressing guest needs or directing calls as necessary.

Managing all reservations; hotel, spa, golf and restaurant reservations

Manage group reservations

Spa diary management, ensuring all guests are booked efficiently and that they all have the correct information to enjoy a relaxing day at Si! Spa.

Administrative tasks - daily procedures, reservation checks, ensuring all back up documents and billing are set correctly.

Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests.

Expert knowledge of all bedroom types, and offerings for each venue

Arrange and deliver hotel show rounds in a professional and knowledgeable manner

Maintain the accuracy of the in-house reservations system

Reply to all booking enquires that are received via telephone, email, venue directly or via RFP, ensuring a prompt reply. Company policy 24 hours turnaround

Skills

Strong phone etiquette with the ability to communicate clearly and effectively.

Advanced knowledge of a property management systems; we have just successfully transitioned all venues to Guest Line

Experience with a spa software would be advantageous, however extensive training will be provided. The spa software used is Trybe

Previous experience in hospitality, hotel or spa reservations team or guest experience is preferred but not essential.

Previous experience managing and administrating room bookings, spa bookings and restaurant bookings would be preferred

A friendly disposition with a passion for providing outstanding customer service.

Ability to work well under pressure while maintaining attention to detail.

Great team player and effective communicator.

Flexible - Department operates from 8am - 8pm, 7 days per week. Shifts will vary within these hours and weekend work will be expected.

In return we can offer you..........

Competitive salary 28 days annual leave (Pro-rata) (increasing with service, including public holidays) Career progression Discounted accommodation for friends and family Contribution to personal pension Company uniform % discount from food in all SimpsInns restaurants Reduced rate for gym membership
If you thrive on being the best, you can and want to join our award-winning team then look no further and apply now!

Helpful to know............

The role is based at Gailes Hotel and Spa, Marine Drive, Irvine, KA11 5AEOnly those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

Job Type: Permanent

Pay: 12.35 per hour

Expected hours: 8 - 32 per week

Benefits:

Company events Discounted or free food Employee discount Free parking On-site gym
Work Location: In person