Job Description

Overview

As a House Assistant you will assist the Manager with the day-to-day running of our House. In this Front of House, role you will be first point of contact for our families and will provide a strong administrative support to the House team. You will work alongside other members of the House team to provide a supportive environment for resident families within a communal living setting, which includes supervising House activities and events. You will also implement and follow-up with all Ronald McDonald House Charities UK Policies.

Responsibilities

Contributing to the day-to-day running of the House Maintaining database systems, and completing mandatory records (i.e. sensitive information relating to our consumers) Providing a supportive environment for resident families within a communal living setting Completing daily Health & Safety monitoring around the House Liaising with hospital wards, updating the daily unaccommodated family file and making decisions for room allocations Managing various internal and external stakeholders, including staff on hospital wards Completing family check in and check out processes Conducting House tours for potential donors and supporters Assisting and supporting House volunteers Organising, supervising and participating in family activity programmes Adhering to Ronald McDonald House Charities UK policies and procedures

Knowledge and Experience

Experience of Front of House and/or delivering high quality customer service Experience of working in a communal living environment (preferred but not essential) Experience of using a database to record accurate information Experience of building and maintaining internal and external relationships Good understanding of Microsoft Office applications (including Microsoft Word, Excel and Teams) Knowledge GDPR and experience of its application
Job Types: Part-time, Permanent

Pay: Up to 24,000.00 per year

Expected hours: 14 per week

Benefits:

Additional leave Bereavement leave Casual dress Discounted or free food Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Private medical insurance Sabbatical Sick pay Store discount
Work authorisation:

United Kingdom (required)
Work Location: In person