Job Description

The role...


Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager, you'll be a key member of the reception team and the face of the Locke brand. It'll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that...).




What it looks like...


Creating tell-your-mates experiences that makes guests want to keep coming back

Being an authority on local goings-on and inspiring guests with new ideas

Being a friendly face and go-to person for guests, contractors and visitors

Managing reservations and queries online, by email, on the phone and in person with a can-do attitude

Being empowered to use your initiative when dealing with guest complaints or operational challenges

Being an active member of the team in meetings and development sessions

Supporting the management team in ensuring our apartments stay looking fresh

Liaising with contractors and suppliers

Being happy working both on your own and as part of a team

Taking payments and reconciling the books at the end of the day

Actively looking for opportunities to grow revenue and occupancy

Identifying upselling opportunities



What you will need..




Experience in a customer-facing role

Intuitive customer service

Natural influencing skills with a knack for managing expectations

Proven sales ability

Reliable decision-making

Confidence to act quickly and take smart risks based on insight

Strong grasp of spoken and written English

Impeccable attention to detail

* Confidence using IT systems and software (including Microsoft Office)