House Host (hotel Receptionist)
Cambridge, ENG, GB, United Kingdom
Job Description
Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless guest experience?
Reporting to the Front of House Manager, you'll be a key member of the Reception team and the face of the Locke & Hyatt brands. It'll be up to you to make our guests feel at home from the minute they arrive until the minute they leave (if they can bring themselves to do that...).
What it looks like.
.Creating tell-your-mates experiences that make guests want to keep coming back
Being an authority on local goings-on and inspiring guests with new ideas
Being a friendly face and go-to person for guests, visitors and contractors
Managing reservations and queries online, by email, on the phone and in person with a can-do
Being empowered to use your initiative when dealing with guest complaints or operational challenges
Being an active member of the team in meetings and development sessions
Supporting the management team in ensuring our apartments stay looking fresh
Being happy working both on your own and as part of a team
Actively looking for opportunities to grow revenue, including identifying upselling opportunities
Taking payments and reconciling the books at the end of the day
What you will need...
Experience in a customer-facing role, previous Hotel Reception experience preferred
Intuitive customer service
Natural influencing skills with a knack for managing expectations
Proven sales ability
Reliable decision-making
Confidence to act quickly and take smart risks based on insight
Strong grasp of spoken and written English
Impeccable attention to detail
* Confidence using IT systems and software (Especially POS and Ordering systems)
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Job Detail
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Job IdJD4103989
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationCambridge, ENG, GB, United Kingdom
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EducationNot mentioned