Job Description

Livingcity Group is a well-known and highly regarded name within the Property Asset Management field.

Founded in 2000 and headquartered in Ardwick Green, Manchester, Livingcity Group provides professional services to property owning clients, developers, investors, and occupiers. Our businesses have grown, as a result of our commitment to service excellence.

Emeritus Homes Limited (Emeritus)

Emeritus is the superior landlord of 11 retirement living apartment blocks featuring circa 600 individual apartments. Emeritus provides a full communal management service to this property portfolio as landlord.

Job Title

House Manager

Department

Emeritus Homes Limited

Location

Queens Park House

Date

November 2025

Reports Into

Senior Property Services Manager

An Insight to the role

The House Manager position provides an excellent opportunity for an outgoing person with a practical disposition to play an important role in the lives of residents in a desirable residential complex.

Duties range from cleaning and maintaining the communal areas to a high standard, to being a friendly face on hand to support residents. The job will require responsibility, maturity, common-sense, and a good sense of humour. The applicant must be physically able to complete duties which elements of labour-intensive tasks. The role does not include care provision to residents.

You will be responsible for the efficient management of onsite operations and resources with a strong focus on the delivery of exceptional levels of customer service whilst holding full accountability and empowerment to provide day-to-day service delivery to residents.

This role requires elements office and administration work. The role does not involve care provision to residents. Relationships with resident are to be strictly maintained on a professional basis. You will however be required to provide assistance to residents in emergency situations.

Key Requirements

Act always with honesty and integrity. To establish and maintain high standards of personal conduct and professional relationships.

Act always with honesty and integrity maintaining a high profile while on duty to establish maintain and encourage friendly professional communications with residents.

Maintain a clean and welcoming environment for all residents and guests

Ensure that Standard Operating Procedures are followed to ensure a consistent service delivery in line with the relevant legal framework.

Ensure you are using the correct and appropriate PPE issued to you.

Ensure you are wearing face mask in communal areas.

Keep a daily diary recording of all significant events on site and dealings with residents, such as emergencies, disputes, and maintenance work.

Ensure efficient and appropriate communication is maintained with residents and deal efficiently and effectively with all resident enquiries.

Understand and respect confidentiality of knowledge and information relating to individual residents.

Encourage the formation of a Social Committee and Promote community atmosphere.

Meet with prospective new residents and introduce them to the scheme and services provided. This may assist them and their families to assess the suitability of the scheme.

Ensure that the emergency call system is kept fully operational. Monitor this system during working hours and transfer to call centre while off duty.

Be observant and vigilant regarding the welfare of residents. This includes irregular activity or absence. If there is concern for their health and wellbeing, it may be necessary to inform relevant parties.

In cases of emergency situations during the House Managers normal working hours, they should call the relevant emergency services immediately and remain with the resident until they arrive. The House Manager should not attempt to move the resident or administer medical aid.

The House Manager is NOT responsible for providing individual services to residents such as cleaning, shopping or any care services.

Visually inspect the building daily and ensure the security of the development by checking entrances and windows for defects and making sure any access points are secure.

Report any faults/repairs within the communal areas of the development to the administration team.

Report any accidents that occur on site and record all detailed in the daily log.

Notify Senior Management in the event of:
i) an accident on site
ii) the death of a resident
iii) the sale of a property

Ensure that all assets are fully compliant in terms of building services and other statutory testing.

Manage the contractors working on site in accordance with the standard operating procedure. Ensure work is carried out in a safe manner and check completion/standard of work.

Manage the Guest Room Service on site in accordance with the standard operating procedure.

Carry out water testing in accordance with the standard operating procedure.

Carry out weekly Fire Panel testing

Manage the key handling policy on site in accordance with the standard operating procedure.

Candidate Requirements

Resilience and Enthusiasm

Always conduct yourself in a professional and courteous manner whilst on site.

Ensure personal appearance is professional and to wear the Emeritus Homes uniform provided at all times whilst on site.

Not to enter any apartments within the development

Ability to work on own initiative as well as part of a team

Ability to prioritise workload to give maximum productivity

An established individual with experience of working with the over 55's client group in independent living and experience in similar or other relevant roles is essential.

A preparedness to develop skills on a professional level through initial and ongoing training provided by the company

Proficiency in IT skills and readiness to enhance these skills to an advanced level

To treat all residents equally and equitably consistently in challenging situations.

To escalate concerns to the Property Services Manager when necessary

The ability to communicate effectively with an assertive and professional approach whilst dealing with contractors, staff, or residents onsite when necessary

Job Type: Part-time

Pay: 13.50 per hour

Expected hours: 20 per week

Work Location: In person