Job Description

Retirement Development House Manager

with live in accommodation, in 2 bed flat.

Hours of Work - 9.00am to 5.00pm, Monday to Friday.

Salary: National Minimum Wage

Location: 22-126 Crathes Court, Hazelden Gardens, Muirend, Glasgow G44 3HE

Key Responsibilities

Being based at the development to manage the development while providing a safe, secure and well-maintained environment effectively and professionally to Residents. Please note the House Manager is not required to provide nursing care. Duties will include:

Carry out daily cleaning of the communal areas

Communication with residents and other relevant external parties

Resolving issues and complaints

Dealing with phone calls/emails - IT literacy required for emails and processing of resident forms

Liaising with suppliers and contractors

Ensuring safety and security of building

Handling emergencies

Carry out safety checks (fire alarm etc) and oversee contractors on site

Management of guest room booking system and payment handling

Skills and experiences:

A passion for working with older people

Ability to work on your own initiative

The ability to be empathetic

Great customer service skills

High levels of motivation, flexibility and communication

Experience in a customer service or front of house role

Excellent organisational and time management skills

Good written and verbal skills to compile reports

Ability to communicate effectively with staff, customers and other key stakeholders

Academic qualifications are not essential, however, the jobholder must be able to communicate in a clear and articulate manner, be diplomatic and possess a degree of empathy with the Residents. A current First Aid Certificate would be desirable.

Experience

Although no previous experience as a House Manager is required, it is essential that the jobholder has had experience working with the public.

No job description can be entirely comprehensive, and the job holder will be expected to carry out other duties as may be requested from time to time which are broadly consistent with the job description.

Job Types: Full-time, Permanent

Pay: 22,220.20 per year

Benefits:

Free parking On-site parking
Language:

fluent English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person