Job Description

Newly re-opened following a substantial investment, The Park Head Hotel & Restaurant offers 38 en suite rooms, private dining or conference area, al fresco terrace and courtyard and a newly designed bar and restaurant perfect for visitors to Bishop Auckland and the wider County Durham area, as well as local residents to provide a fantastic visitor experience locally. Guests can expect great food, smooth coffee, newly refurbished accommodation and high levels of service and attention to detail, supported by local suppliers to deliver an excellent experience.

Under ownership by The Auckland Project, your base will be The Park Head Hotel & Restaurant with the opportunity to work elsewhere within the organisation on occasion, supporting the wider team on other diverse areas of the project. The Auckland Project is working to create positive change for those living, working and visiting Bishop Auckland.

The role purpose:

Newly re-opened following substantial investment in 2022, The Park Head Hotel & Restaurant are pleased to be recruiting a Housekeeping General Assistant to join our busy Operations team. As part of the housekeeping team you will play a vital role in ensuring our rooms and front of house areas look first class every day by delivering the highest standards of housekeeping and ensuring our guests receive the highest level of standards, so they come back time and time again.

As the successful Housekeeper you will ensure that the hotel is cleaned and serviced to our exceptionally high standards in an allocated time, whilst ensuring all health and safety, manual handling and COSHH are followed.

You will support the management team alongside all departments to ensure the smooth day to day running over the Hotel. This at times may include supporting other venues/events within The Auckland Project.

Shifts will cover Monday-Sunday, various shift depending on the needs of the business, however will generally cover between 7am - 3pm

In return:

We pride ourselves in taking care of our team members. For your efforts we offer free parking on site, access to staff discounts and local benefits, uniform provided, staff discounts/entry into our attractions.

Key Responsibilities:

The post-holder is responsible for the following key deliverables and accountabilities:

To attend to housekeeping duties at the times specified on the staff rota
To carry out cleaning duties in accordance with instructions, ensuring the venue is maintained in a clean and tidy condition at all times

To undertake washing requirements as and when required, acting on advice from colleagues and supervisors

To prepare guest rooms for occupancy to the correct standard

To refresh guest rooms over multiple night stays

To resolve any maintenance issues or report them to the appropriate person

To document the finding of any lost property and report at the earliest convenience to the relevant person.

Ensure correct storage and use of all cleaning products and guest supplies.

On occasion, provide housekeeping services to other accommodation offerings within the organisation to ensure complete turnaround in time for check-in.

Attend staff training sessions

Strict adherence to health and safety policies and procedures, and GDPR compliance

Any other duties specified by your Line Managers or Directors

Internal and External Relationships

Working collaboratively with colleagues across departments to achieve the Hotel's operational, and The Auckland Projects organisational objectives

Maintain excellent relationships with the large team of volunteers and colleagues

Health & Safety

Be committed to good health and safety and access practice, ensuring familiarity and compliance with our policies, procedures and guidelines and the health and safety of visitors, staff, volunteers and contractors at all times.

Person Specification:

Essential

Desirable

Qualifications

Good general standard of education

Experience

Demonstrate a track record in housekeeping and cleaning roles

Skills

Ability to work under pressure and adapt to business needs

Be hard-working, flexible and motivated by exemplary standards of cleanliness

Attention to detail and accuracy

Ability to follow procedures and instructions

Be a team player

Good communication

Personal Attributes

Be professional and hard working with an enthusiastic approach to learning

Physical strength and stamina in a labour intensive role

Maintain confidentiality and demonstrate professional integrity at all times

A positive team player

Highly motivated and flexible

The Auckland Project focus

The Auckland Project works hard to create a positive change for those living, working and visiting Bishop Auckland. We have created a visitor destination in Bishop Auckland, incorporating Auckland Castle (once home to the Prince Bishops of Durham), a Spanish Art Gallery, Faith Museum, Walled Garden, Deer Park, Mining Art Gallery, Auckland Tower visitor centre and Weardale Railway.

??? Our visitor destination and community development programme broadly fits into three areas:

The

social environment

: we help individuals and communities by creating a sense of curiosity, hope and faith in themselves and the world around them. We provide opportunities for skills development and partnerships, building a year-round tourist market and supporting small creative industries to thrive The

natural environment

: we protect, sustain and enhance the world around us The

built environment:

we restore and enhance the beauty and historic significance of the buildings, structures and assets in our care.
Job Types: Part-time, Permanent, Zero hours contract

Pay: Up to 12.21 per hour

Expected hours: No less than 1 per week

Benefits:

Bereavement leave Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Sick pay
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person

Application deadline: 11/07/2025
Reference ID: PHHSK