Job Description

Full job description

Trewince Holiday Lodges is a family run business located in the centre of a 26-acre estate on the Roseland Peninsula. Trewince has been in the ownership of the same family for 40 years and we pride ourselves in providing our guests with a holiday experience of peace and tranquillity, away from the everyday stresses of daily life. We have a mixture of private and timeshare timber-frame lodges and a leisure complex.

Role overview

We are seeking an experienced Housekeeping Manager to take charge of our housekeeping operation. Managing a small team to deliver exceptional standards of cleanliness and presentation across the resort. This role will work alongside the Operations Manager, providing cover during periods of leave.

Key Responsibilities

Operational Leadership

Oversee all housekeeping operations during changeover days Planning the housekeeping schedule on a weekly basis and ensuring staff capacity requirements Liaising with private lodge owners regarding their compliance to continue letting their lodge to guests. Conduct quality and Safety checks in every unit before guest arrival Work in close partnership with the Maintenance team to coordinate timely repairs and refurbishments. Assist in accurate portrayal of our lodges online including arranging photography

Budget & Inventory Control

Oversee the procurement of cleaning supplies, linens, and equipment. Monitor, track, and optimise usage of supplies across the resort. Maintain accurate inventory records and stock levels to support seamless operations. Liaise with our contracted laundry supplier throughout the season

Guest Experience & Quality

Guarantee the highest standards of cleanliness and presentation across all areas of the resort. Respond to guest requests and feedback with professionalism, warmth, and care. Assist with planning the design and implementation of refurbishments across the site

Essential Requirements

Experience:

Minimum 3+ years in housekeeping management role, preferably in hospitality

Leadership:

Proven experience managing teams of 5+ people

Standards:

Strong attention to detail and commitment to high-quality standards

Communication:

Excellent English language skills, both written and verbal

Physical:

Ability to work on feet for extended periods and lift moderate weights

Driving license:

to use on-site vehicle

Flexibility:

Willingness to work weekends, holidays, and varying shifts

Why Join the Trewince team?

Competitive salary from 28,000 per annum (dependent on experience) Work as part of supportive team who genuinely care about our guests. Be part of a supportive, passionate leadership team. Enjoy family access to the leisure facilities Use of timeshare VIP exchange weeks in other resorts Access to professional development and wellness programmes designed to support your career and wellbeing.
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Working Hours

Full-time position, 37.5 hours per week including weekends and holidays. Flexibility required during peak seasons.

Job Types: Full-time, Permanent

Pay: From 28,000 per year

Work Location: Please check our location TR2 5ET as 30 mins drive from Truro and St Austell. Salary sacrifice ferry tickets available for applicants to use The King Harry Ferry.

Job Types: Full-time, Part-time, Permanent

Pay: From 28,000.00 per year

Expected hours: 37.5 per week

Benefits:

Casual dress Company pension Gym membership On-site parking
Work Location: In person