Job Description

JOB DESCRIPTION

Job Title:

Housing Benefit Claims and Compliance Administrator

Salary:

26,325 per annum

Status:

Permanent

Hours:

37.5 hours per week, over 5 days Monday to Friday 9.00am-5.00pm, some flexibility may be required to offer adhoc cover on weekendsif required

Holidays:

22 Days plus Bank Holidays

Based at: Wigan Town Centre

Responsible to: Head of Central Services

Accountable to:

Queen's Hall Action on Poverty Trustees

JOB PURPOSE

The Brick is an antipoverty and homeless charity with big aspirations; and its local community at the heart of everything it does. As a result, The Brick follows a strategy and approach focusing on personal development by following The 3 R's. The 3 R's are:

Relief

, meeting felt needs,

Restoration

, equipping people for self- sustaining, independent living, and

Reformation

, speaking out and acting against social injustice.

The purpose of this role is to provide administrative support to the Brick property and compliance team, responsible for all housing benefit claims and compliance with housing benefit rules and regulations.

DUTIES WILL INCLUDE:

As a Housing Benefits Administrator, you will be:

Assisting with supported housing exempt accommodation rules, making sure all our paperwork is up to date and compliant.

Ensuring all claims are made on time and are accurate. Reconcile all payments made to internal records

Preparing weekly occupancy information for SLT and Dawson HousingEnsuring the Dawson Housing Portal (Room Match) resident information is up to date and accurate, working closely with Dawson Housing to audit and sense check the information held

Accurately reviewing all housing benefit payment schedules, posting to the relevant rent account

Identifying exceptions, using the data to highlight discrepancies and pursue revenue recovery

Engage with housing and revenue teams to investigate discrepancies
Providing direct support to housing staff where necessary to help resolve complex issues

Supporting the finance team on the generation of rent models, including exempt accommodation models

Ensure all repairs from staff or residents are logged on systems and followed through to completion, liaising with contractors and maintenance staff

Be involved with liaising with contractors, requesting and chasing for compliance documentation, overdue jobs invoices etc

Be an integral part of any future property onboarding and current offboarding processes, to make sure all our properties remain compliant with all H&S legislation and government guidance

Work with other colleagues across the organisation to ensure access into property processes are followed

Implement and manage a robust customer/resident feedback process

Assist with pre-qualification checks for all contractors

Implement and manage a system for all driver and charity vehicle compliance

Job Type: Full-time

Pay: 26,325.00 per year

Benefits:

Company pension Life insurance
Work Location: In person