Job Description

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.

Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises.

Our Housing team provide both one-off advice and casework (through Legal Aid contracts) across Greater Manchester. They provide support to vulnerable clients across a range of issues that include:

Possession claims Anti-social behaviour injunctions Unlawful eviction injunctions Disrepair claims Homelessness appeals - in the last financial year we have worked with over 500 clients with threatened/ actual homelessness.*
Judicial reviews Housing loss prevention (HLPAS) delivered at Wigan County Court.
There's no 'average' case - each client and case is different and you'll have your own caseload from instruction through to completion. It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment - and working alongside an established team of solicitors, caseworkers and support staff.

This is a fantastic opportunity for personal and professional development, where you will be fully supported in this role, with development opportunities that expand past CPD requirements.

About you:

Experience in working within the housing sector, with an understanding of housing law Excellent interpersonal skills to engage with a diverse range of clients, Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment, Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs A genuine passion for continual professional development
Key tasks within this role include;

Provide high quality housing advice to clients, assessing and effectively diagnosing clients' needs, delivering one-off specialist housing advice and casework. Manage a complex caseload of 30-50 cases at any one time that includes internal and external referrals, as well as cases taken on from court duty. Guide and empower clients - explaining options and implications to help clients make informed decisions about their next steps. Communicate and negotiate with private landlords, social housing associations, local authorities and any other organisations (statutory or other) that may be involved in the case.

Application process

To apply, please submit a CV and cover letter to our online platform https://hr.breathehr.com/v/housing-caseworker-41927

At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, people from racially minoritised communities and people with lived experiences.

If you would like an informal conversation about this role or the application process, you can use the link within the application pack to book a chat with our HR team.

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Work Location: Hybrid remote in Bolton BL1 1RD

Application deadline: 04/08/2025