Job Description

Are you passionate about making a difference in the community? Join our dynamic Housing Advisory Service team as a Housing Caseworker. You will play a crucial role in providing support, guidance, and advice to households seeking assistance. This role involves working across different locations to meet the needs of the service.

Key Responsibilities:

Deliver high-quality housing options, advice, and homeless prevention casework in line with the Housing Act 1996 (as amended). Support households through applications under Part VII of the Housing Act 1996, including attending court to assist with possession proceedings. Make informed decisions in line with statutory duties and provide support under Section 17 of the Children Act 1989 when necessary. Conduct home visits to confirm homelessness, inspect housing conditions, and verify household circumstances. Liaise with Property and Procurement to secure accommodation and recommend access to other accommodation schemes. Interpret and explain complex legal matters to tenants, landlords, and other interested parties. Provide advocacy for applicants in court and support around claiming benefits.

What We're Looking For:

Experience in handling homelessness applications and making decisions in accordance with the Housing Act 1996. Strong case management skills with the ability to plan, prioritise, and communicate effectively with customers. Excellent interpersonal skills to handle complex enquiries and complaints tactfully. Ability to work both independently and as part of a team. Proficiency in using IT databases to manage information effectively.

Why Join Us?

Be part of a team dedicated to preventing homelessness and improving housing conditions. Work collaboratively with various departments and external agencies. Opportunity to make a real impact in the community. Supportive work environment with opportunities for professional development

Contact details:

If you would like to know more about the role, please contact

Violet.Mukungu@Enfield.gov.uk

and

Rebecca.Porthouse@Enfield.gov.uk

for an informal discussion.


We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.


We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

An excellent pension through the Local Government Pension Scheme (LGPS). Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. A blend of remote and office based working for most roles. Interest free season ticket loan repayable over three or ten months. Career development and learning experiences from a range of training courses and learning methods. Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. Health and leisure discounts and tax-free bikes for work. 1 month paid sabbatical for Children's Social Workers
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.


If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.