Job Description

Salary: 33,366 to 37,035 per annum

Grade: I

Contract Type: Permanent

Vacancy Hours: 37 hours per week

Location: Richmond, North Yorkshire

This role offers a hybrid working model. Please note, full office attendance is required during the initial training period which will be in Richmond, North Yorkshire. Once training is complete, our hybrid arrangement will consist of 2 days in the office as a minimum, and the rest of the week working from home.

Join Our Income Services Team - Make a Real Difference in People's Lives

About the Service

We're here to help tenants succeed in their homes. Our service encourages residents to pay their rent on time and reach out early if they're facing difficulties. When challenges arise, we step in with the right support - and when needed, we use a range of recovery techniques to help sustain tenancies that might otherwise be at risk.

About the Role

We're a busy, supportive team of housing professionals specialising in income management. We work across a variety of tenure types and housing-related debts, delivering a high-quality service that includes everything from early intervention to court attendance.



As an Income Officer, you'll manage a group of tenancies and play a key role in helping residents meet their payment obligations while providing support to those experiencing financial difficulties. You'll:


Proactively manage rent accounts and maintain detailed records of all communications Negotiate realistic and sustainable payment plans to maximise income collection Maximise benefit take-up Minimise arrears and prevent debt escalation




You'll get to know your customers, understand their individual circumstances, and promote a "rent first" culture - helping them prioritise rent payments and access the right support to sustain their tenancies.

What We're Looking For

We're looking for someone who's passionate about making a difference and confident in managing income collection. You'll need:


Excellent communication and relationship-building skills Experience in income collection and debt recovery A good understanding of housing legislation, court protocols, intervention tools and welfare benefits Strong time management and organisational skills Confidence using IT systems and software The ability to work independently and as part of a team




If you're proactive, empathetic, and ready to help people stay in their homes, we'd love to hear from you.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:


a local government pension scheme with 18.1% employer contribution salary sacrifice schemes employee discount benefits including shopping, supermarkets, gym discounts and more! travel loans Health Assured - confidential help and support for your wellbeing

Contact and apply

If you would like to learn more about a role with our successful service, for an informal conversation please contact:



Sam Brentley sam.brentley@northyorks.gov.uk or Alison Beaumont alison.beaumont@northyorks.gov.uk



Applying is easy, simply register your details, tell us how you meet the criteria in the supporting evidence section, remove your personal details from your CV and upload.

Key Documents

Housing Officer (Income Management) Grade I.docx

Total Rewards

Key Dates

Closing Date: Sunday 27th July 2025

Shortlisting Date: Monday 28th July and Tuesday 29th July 2025

Interview Date: Week commencing 4th August 2025

Venue for Interview: Mercury House, Richmond, North Yorkshire, DL10 4JX

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.



We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.



North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.





North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.

Housing Income Officer

Salary:

33,366 - 37,035 per annum

Posted:

14/07/2025

Closing date:

27/07/2025

Closing time:

23:59