Job Description

Salary

27,939 - 30,372 per annum

Contractual hours

37

Basis

Full time

Region

South

Job category/type

Housing

Date posted

03/10/2025



New Forest District Council are seeking an enthusiastic and well organised person to work within the busy Housing Options Team which is responsible for the Council's housing allocations, homelessness and housing advice services.

What's in it for you?

Benefits include:

27,939 - 30,372 per annum 23-24 days leave (plus an additional weeks equivalent after five years continuous service) Local Government Pension Scheme and AVC provision Hybrid Working Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants A Cycle to Work scheme which could save you around 40 percent on cycles and accessories Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).


With our head office based in Lyndhurst in the heart of the stunning New Forest National Park, the Council is an excellent place to work and thrive. We work together to provide a wide range of highly valued services to our community. We are working on some exciting and pioneering initiatives and projects, including tackling climate change, supporting the Solent Freeport (to unlock significant investment, create thousands of new jobs and level up our important coastal communities), promoting regeneration of our Town Centres and an exciting fresh approach to modern and innovate working through our Transformation Programme.

At NFDC we believe that all our employees make a valuable contribution to the work of the Council and that's why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought and self-development promoted.

We have a great team of people for you to work with and are looking for the right applicant to join our colleagues already working to administer the Housing Register.

Duties will include:

Maintaining accurate computerised application data Verifying applicants Housing register applications and housing situations Allocating a priority banding to applicants Writing and sending accurate written communication Dealing with telephone queries and face to face visitors to the Council Assisting vulnerable people apply to the register Monitoring response deadlines and meeting specified target

Essential

Demonstrable ability to use IT systems and MS Office The ability to work on your own initiative, organise your caseload and seek guidance when required The ability to work under pressure and deal with sensitive issues. The ability to interpret complex information The ability to make sound decisions and exercise sound judgement Excellent written and verbal communication skills

Desirable

Whilst previous experience of working in a housing department is desirable we are very interested to receive applications from individuals who can demonstrate the ability to transfer their skills to the housing sector.

About us

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.

At NFDC we believe that all our employees make a valuable contribution to the work of the council and that's why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought and self-development promoted. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance. We're keen to support career development and help all colleagues to be the best they can be.

We are proud of our values, please watch this short video to find out more. LEAF Learning Empathy Ambition Fairness (youtube.com)

If you're ambitious and passionate, are driven to deliver, and want to be part of our team, we welcome your application.

To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.

Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC

This post requires a Enhanced DBS check to be completed

You must include details and dates of 'spent' convictions, cautions and reprimands and final warnings.

After reading the job description of what the role will involve, you feel you would like an informal chat about the role, please contact Georgina Corcoran on 02380285244

Closing date: 11pm on Monday 27

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October 2025

Interview Date: Thursday 13

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November 2025