Job Description

Housing Support Officer (Scheme Based)

Here at North Wales Housing, we make a difference to people's lives every day. If you're committed to helping us achieve this, we'll make sure we make a positive difference to your life too. Let's work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

Our team of around 230 individuals mean a lot to us, too. We're proud to say that we're a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.

The Package

Permanent contract

21 hours per week (Monday, Wednesday & Friday)

Salary of 25,777 per annum (15,466 pro rata)

Minimum of 25 days annual leave plus bank holidays (pro rata)

Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.

Further studies support and career development opportunities

Employee health assistance and Annual Leave purchase scheme

Enhanced maternity and paternity pay

Generous contributory pension scheme

The Role - Housing Support Officer

We are seeking a positive, hardworking Housing Support Officer to provide delivery of a person-centred, trauma informed support service in Colwyn Bay. You will support service users to work towards outcomes set out in support plans, whilst contributing to the safe running of the scheme. This will involve:

Managing referrals to the scheme, by maintaining electronic records on each client, ensuring adherence to the occupancy agreement in line with policies and procedures

Completion of move in and pre tenancy paperwork with all new residents, whilst providing a comprehensive induction to the property

Providing support to clients moving on from the scheme

Arranging and attending meetings with voluntary and statutory agencies, to maintain provision of a person-centred service to residents, supporting their development

Effective communication with internal and external contacts regarding the maintenance and H&S of the property, to include providing guidance to the client on how to maintain good standards of cleanliness and hygiene within the property

Provision of engagement and involvement activities to promote social inclusion amongst service users

Our Requirements - Housing Support Officer

Understanding of safeguarding principles for children and vulnerable adults

Understanding of benefits and claim processes

Awareness of mental health issues/support needs connected to drug and alcohol misuse/homelessness

Experience of working in a client centred environment

Effective communication skills

Willingness to support an on-call service as part of a rota within the area

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You

must be willing for an enhanced DBS disclosure

to be undertaken by our organisation.

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

How to Apply

North Wales Housing website -

All applications for the Housing Support Officer role are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button.

We will not accept CVs without a completed application form.

Job Types: Part-time, Permanent

Pay: 14.16 per hour

Expected hours: 21 per week

Work Location: In person