Job Description

Housing Support Officer (Older Persons)

Here at North Wales Housing, we make a difference to people's lives every day. If you're committed to helping us achieve this, we'll make sure we make a positive difference to your life too. Let's work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

Our team of around 230 individuals mean a lot to us, too. We're proud to say that we're a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.

The Package

Permanent contract

35 hours per week (Monday to Friday 9am to 5pm)

Salary of 24,795 per annum (Hourly rate of 13.62)

Minimum of 25 days annual leave plus bank holidays

Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.

Further studies support and career development opportunities

Employee health assistance and Annual Leave purchase scheme

Enhanced maternity and paternity pay

Generous contributory pension scheme

The Role - Housing Support Officer

We are seeking a positive, hardworking Housing Support Officer to provide an effective and efficient housing management and tenancy support service, enabling residents to enjoy independent living. You will promote active resident participation, by liaising with relevant service providers to demonstrate an understanding of the needs of older people. This will involve:

Facilitating support for residents to receive relevant services, including welfare checks and advice. Ensuring positive outcomes are achieved

Providing a range of engagement and involvement activities to promote social inclusion amongst service users. Ensuring events are health and safety compliant

Assisting with completion of benefit forms and support plans, maintaining accurate records throughout

Liaising with both internal staff and external contractors to maintain high levels of service in respect of tenancy and maintenance matters

Acting as first point of call for responding to the call monitoring service provision during office hours

Our Requirements - Housing Support Officer

An understanding of benefits and claim processes

An awareness of Health and Safety requirements

Experience of working in a person-centred environment

Advanced communication skills, both written and verbal

Ability to work on own initiative and as part of a team to achieve goals?

Adaptability to change with a flexible approach to the requirements of the job?

Availability to respond to emergency or crisis situations for residents during working hours??

Ability to hold basic everyday conversations in Welsh.

Full UK drivers' licence with access to own transport??

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You

must be willing for an enhanced DBS disclosure

to be undertaken by our organisation.

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

How to Apply

North Wales Housing website -

All applications for the Housing Support Officer role are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button.

We will not accept CVs without a completed application form.

Job Types: Full-time, Permanent

Pay: 24,795.00 per year

Work Location: In person