Job Description

Housing Triage Officer
Braintree District Council
Temporary, Full Time
24.00 - 25.00 ph umbrella
Location: Braintree
Closing Date: 15th August 2025
Essex County Council (ECC) are delighted to be supporting Braintree District Council to recruit a Housing Triage Officer on a 2-month temporary basis. Please note that you will be required to work in the Council offices 3 days per week.
The Role:
To be part of the busy Housing Team within Braintree District Council, providing a proactive service, giving advice and assistance to anyone with housing related problems in accordance with current legislation and code of guidance and identifying those who are already homeless or at risk of becoming homeless within 56 days.
Accountabilities:

• To be the first point of contact for all new enquiries into the service and to conduct an initial assessment of the approaching household

• To ascertain a household's risk of homelessness at first point of contact

• To provide advice and early intervention assistance to those at risk of homelessness but not within 56 days

• To undertake case work as necessary to complete triage assessment of case

• To co-ordinate and provide responses to all general housing queries including emails and phone calls

• To provide verbal and written advice on a wide range of housing and related matters to anyone approaching the Council, working closely with other colleagues and partners

• To advise customers of their housing options, this could include privately rented housing, deposit and rent-in-advance schemes, renting a room, social housing, mediation, supported housing

• To provide general advice and assistance in the following areas: homelessness, security of tenure, harassment and illegal eviction, disrepair, money management, benefits, relationship breakdown, domestic abuse

• Assist residents with accessing services that support them to find or sustain accommodation

The Experience You Will Bring:

• Previous recent experience and good knowledge of the use of Abritas (Civica) Homeless module is essential for this role
• A good understanding of the current homelessness legislation and options agenda, housing allocations policies/choice based lettings and benefits
• A good general understanding of tenancy law to enable general advice to be given to tenants and landlords
• Excellent interpersonal skills and able to embrace change for continuing service improvement
• Ability to prioritise, work under pressure to tight deadlines and good organisational skills

Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward-thinking approach which is led by our staff. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it.
Please Note-Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council.
What should you do next?
If you are interested in this post, then please click apply.
If you have any queries regarding submitting an application or require anything further, please email louise.butler@essex.gov.uk