Job Description

Details

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Reference number

418972

Salary

25,854 - 33,936
London 28,390-33,936 National 25,854-30,850. Please ensure that you read the Pay and Reward information for civil service and internal colleagues before applying.
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Executive Officer
Level 1b

Contract type

Permanent

Business area

OFGEM - Corporate Services - HR Operations Team

Type of role

Administration / Corporate Support

Human Resources

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London, especially welcoming applications from people based in Cardiff and Glasgow

About the job

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Job summary

Ofgem is Great Britain's independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.


At Ofgem, our HR Advisors are part of the People Centre team who work on a Shared Services basis to provide operational HR support across the organisation. It is fast paced, administrative and process orientated and works closely with the wider Corporate Services to ensure that all Ofgem employees received the highest quality service, whether they are joiners, movers or leavers.


The role is challenging and requires an exceptional level of organisation, excellent customer service skills and strong communication skills. The volumes are high and there are lots of different processes for you to manage, so attention to detail and ability to produce accurate outputs under pressure will be key. The team are the first point of call for all HR queries, so you'll need to be able to think on your feet and be able to manage multiple priorities so that we meet our SLAs.


This is also a highly rewarding position. Ofgem is committed to supporting employees throughout their career, whether they are just beginning or have a wealth of experience behind them. Additional learning is available through our LOD team and we support those looking to take on relevant accreditations such as CIPD. Flexible working and diversity is cemented in our culture so that you can focus on being your truest self whilst working here.


Join us at Ofgem, where your skills and passion can make a real impact!

Job description

Key Responsibilities

Provide efficient and effective HR support to our employees across the UK. Act as the first point of contact for all administrative elements of the employee lifecycle, resolving queries from new joiners, employees, managers and external organisations within set SLA's and KPI's Provide guidance and support to managers and employees on HR policies and procedures Using our cloud-based email system allocate emails/tickets to relevant HR Admin Officer Manage new joiner process using the using our digital onboarding system (iTrent). Update and maintain employee records ensuring an accurate HR system. Processing of leavers and contractual changes such as flexible working requests, family leave and promotions in advance of the monthly payroll and ensuring compliance with statutory obligations. Provide key MI to People and Estates team as well as adhoc requests using People Centre Power BI dashboard Be focused on continuous improvement ensuring that internal Standard Operating Procedures are in place. Providing excellent customer service to all internal and external customers. Assist People Centre Manager with annual and adhoc audits. Stay updated on the latest statutory changes and best practice

Key Outputs and Deliverable

Manage the new starter administration process for external new joiners and those from other government departments through digital onboarding, including preparation of offer letters and contracts of employment, liaising with new joiners, taking up references and security checks. Process Loan and Secondment agreements both in and out of Ofgem Manage the leaver process, including all administration surrounding employees leaving the organisation. Ensure that all contractual changes are implemented promptly, with appropriate paperwork completed. Process special leave such as career breaks, unpaid leave and jury duty Process written requests for information from external organisations, such as references, mortgage application etc. Ensure all employee files and HR databases are accurate and up to date. Identify process improvements and take steps to rectify when necessary. Ensure correct Right to Work Documentation is obtained for existing staff, updating the HR system and storing such documents in employees personnel file. Administration of staff benefits such as cycle to work, rental deposit scheme, season ticket loan and Vivup. Role model exceptional service, ensuring that customers are at the heart of the people centre outputs. Appropriate escalation of and timely response to more complex matters. Provide administrative support to adhoc HR projects as and when required. Train new joiners to the team on all aspects of the People Centre

Person specification

Role Criteria:

Essential

Experience of HR Admin/Adviser role with extensive experience of processes covering the life cycle of an employee in a fast-paced environment (Lead)

Proven experience of managing difficult conversations as well as providing excellent customer service Strong organisational skills with the ability to manage your own time whilst working on multiple tasks within deadlines and SLA's Able to demonstrate high levels of accuracy and attention to detail Proven IT literacy skills (Microsoft Outlook, Word and Excel) Strong communication and interpersonal skills with the ability to build good working relationships with managers and employees at all levels

Desirable

Previous experience of using iTrent HR system HR qualification.

Behaviours

We'll assess you against these behaviours during the selection process:


Managing a Quality Service Changing and Improving Delivering at Pace Communicating and Influencing

Benefits

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Alongside your salary of 25,854, OFGEM contributes 7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.


You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.


The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.



Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers


The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Lucy Dowding Email : recruitment@ofgem.gov.uk
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Recruitment team

* Email : recruitment@ofgem.gov.uk