Job Description

Who are 118118 Money?

At 118 118 Money, we are dedicated to helping Britain achieve financial fitness. In 2023, we proudly relaunched the iconic 118 118 twins, reaffirming our commitment to improving the financial health of individuals across the nation. Our loans and credit cards are designed specifically for those often overlooked by mainstream lenders, empowering over 800,000 customers on their journey to better financial well-being.

Our vision is to champion financial fitness throughout Britain by offering accessible products, valuable resources, and unwavering support. We are on a mission to provide fair and transparent credit solutions that promote financial well-being for all.

With an impressive 4.8 Trustpilot rating, we take pride in being an approachable lender, ready to provide clear financial support. If you're inspired by what you've read and want to make a real difference in people's lives, keep reading -- your next opportunity to contribute to our mission could be just a few clicks away!

About the Role

We're looking for a proactive, adaptable and hands on HR Advisor who thrives in a fast-paced, ever-evolving environment. This role will provide comprehensive HR support, guidance, and advice across all areas of the employee lifecycle ensuring best practice, compliance and a positive employee experience.

With a curious mindset and a keen interest in leveraging AI and data-driven insights, you'll seek innovative solutions to streamline processes, improve efficiencies and drive positive change. You'll be comfortable navigating both HR administration and strategic problem-solving, ensuring HR initiatives are practical, impactful and aligned with business needs.

This is a full-time, office-based role, working five days a week from our London office to support the day-to-day running of the office and provide on-site HR support.

Key Responsibilities

Providing HR policy awareness, guidance and interpretation to managers and employees.

Providing day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).

Supporting the HR Manager manage and resolve employee relations issues. Conducting effective, thorough and objective investigations.

Maintaining in-depth knowledge of legal and regulatory requirements related to day-to-day management of employees, reducing legal risks and ensuring compliance with legislation and regulatory requirements.

Providing administrative support for SM&CR-related processes, ensuring accurate record-keeping and compliance with regulatory requirements.

Ensuring identified controls are in place, effectively implemented and consistently followed.

Supporting the HR Manager in the management, creation, delivery and tracking of HR and health & safety-related training, ensuring employees receive mandatory and role-specific training in a timely manner.

Supporting the tracking and completion of firm-wide mandatory training, ensuring compliance across all business units.

Ensuring all relevant reports, trackers and filing are accurate and up to date and analyses trends and metrics in partnership with the rest of the HR develop solutions, programs and policies.

Overseeing the induction and on-boarding process for new employees.

Providing general administration including but not limited to; arranging interviews, offers of employment, eligibility of employment checks, probation process, leaver process, employee benefits, offsite storage, updating and maintaining HRIS, monthly health and safety checks.

Supporting recruitment activity including creating job specifications, gaining approvals, sourcing and screening candidates, and making job offers in line with internal KPIs as required.

Providing support as required with internal communication activities and our employee engagement program and initiatives and managing employee wellness initiatives.

Acting as the focal point and organiser of our employee engagement activities which includes the day-to-day activities, plus liaison and engagement with external partners.

Contributing to and implementing new initiatives that build upon creating a great workplace.

Supporting with health and safety compliance and day-to-day facilities and office management ensuring the working environment is safe, compliant and well maintained.

Acting as a designated first aider and fire marshal.

Performing other tasks as requested by the Head of HR or senior management.

Qualifications & Experience

Our ideal candidate will be a consummate and driven HR professional with the following knowledge and experience:

HR experience within a fast-paced company where you provided advice to your client group
based on best practice and business needs.

Experience working in a SM&CR regulated firm is desirable, with an understanding of the additional requirements and complexities this entails.

The courage to challenge people to do the right thing and comfortable coaching people
through difficult choices and situations.

Management of disciplinary and grievance hearings to resolution.

Sound employment law knowledge with the ability to apply it to various situations.

Self-motivated, committed, delivery focused and able to work independently.

Hands on, pro-active, flexible, practical, well organised and used to working within a dynamic, fast-moving, ever-evolving business environment.

The ability to develop relationships and trust quickly with your client group.

Experience supporting hiring managers to hire the right people with the right skills.

Cool, calm and collected under pressure and able to apply logic to solve problems that arise.

Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook.

Experience in using Excel to analyse and report on statistics.

Proven organisational, detail oriented and time management skills.

Equal Opportunity Employer

At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment.

How we handle your data

118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.

Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.

118 118 Money does not use automated decisioning or profiling when selecting candidates.

For your rights under GDPR please see our Privacy Policy

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Job Type: Full-time

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Cycle to work scheme Life insurance
Schedule:

Monday to Friday
Application question(s):

Are you able to work at the London office on a full time basis?
Experience:

Human resources: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person