Job Description

Full-time

Ref:

32104

Hours:

Full-time

Contracted Hours:

39

Contract Type:

Permanent

Location:

Stafford North Park Business Park, Stone Road, Stafford, ST18 9SE


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Description

Location:

We welcome applications from those looking to work Monday - Friday on-site at our Stafford DC (ST18 9SE). Please note, as the DC is operating 24/7, we would require flexibility for occasional weekend and evening work.

About Your Role - What you'll be doing

"We put pets first"

is our number one value at Pets at Home. Every colleague has a part to play to ensure that we deliver on this value every day. Our love and understanding of pets led us to develop our long-term goal to improve the life of every pet in the UK.


This covers not only the pets in our care, the pets of owners that use our products and services but also the pets that we can help through our charity work and through educating and advocating for change in society and the wider pet care and veterinary industry.


Our business is fast-paced, innovative and fun and it's our people that make the real difference.


As the first point of contact for People Relations, you will work closely with managers at all levels across the warehouse and transport functions. You will build strong, effective relationships and provide coaching on best practices, policies, and procedures to empower managers to confidently manage the full employee lifecycle.

Key Responsibilities - What you'll be doing

Act as a trusted advisor, offering pragmatic, solutions-focused, and impartial guidance that reflects our values and complies with employment law.
Lead colleague relations cases across warehouse and transport, escalating complex matters to the People Relations Lead as appropriate.
Proactively manage and resolve cases in a timely manner, ensuring accurate and up-to-date case logs are maintained in internal systems.
Attend complex hearings and meetings, providing expert advice and note-taking support when required.
Contribute to HR reporting and management information, ensuring data integrity and insight.
Participate in weekly case review meetings with managers to assess the status of live cases.
Prepare and administer documentation for Investigations, Disciplinary, Grievances, and Appeals (IDGA), including compiling and distributing relevant packs and maintaining accurate personnel records.
Monitor changes in employment legislation to ensure ongoing compliance and support the regular review and updating of related policies and procedures.
Assist in Employment Tribunal (ET) processes, including liaison with ACAS.
Support the Colleague Relations Lead in driving policy improvements that enhance the colleague experience and align with business objectives.
Act as a role model for effective collaboration across the wider People Team, including People Services and People Partners.

About You - What you'll bring to the Role

A HR generalist with experience gained in a high-volume HR Advisor role

or

A HR Assistant, looking to move to Advisor, who has experience of notetaking and shadowing an Advisor.
CIPD Level 3 or 5 would be advantageous but not essential
Strong customer focus
Highly organised
Excellent level of attention to detail
Strong communication skills, both written and verbal and stakeholder management
Ability to multitask, prioritise and use own initiative
Ability to work to deadlines and on occasion under pressure
Ability to take direction and work as part of a team
Excellent computer skills, with proficiency using Microsoft Word, Outlook, PowerPoint and Excel and HR systems
Stakeholder Management

Benefits:

Bring your dog to work (office only)
On-site free gym
Canteen
Free parking
On-site electric vehicle charging
Holidays - 33 days inclusive of bank holidays, rising to 36 days after two years' service
An extra day's holiday when it's your birthday
Charity day
Pension scheme
Life assurance
Colleague discounts for all Pets at Home Group brands, within our Pets at Home stores, The Groom Room, Vets4Pets and online.

For more details on our Benefits Package


We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.



#LI-DNI

Organisation:

Pets at Home

Date Posted:

03-07-2025

Expiry Date:

18-07-2025