Job Description

HR Assistant - HR Department

Job Type: Permanent

Location: Katharine House Business Centre, Stafford

Salary: Circa

12,981.86 per annum (Actual)

Circa 24,341 per annum (Full Time Equivalent)

Hours: 20 Hours per week / ideally 4 or 5 days per week.

Application deadline: 3rd September 2025 - however may close earlier if over subscribed

Interview date: First stage teams/telephone interview followed by face to face

About us

We are Katharine House Hospice, and we're dedicated to providing compassionate care to people in our community affected by progressive illnesses. Everyone here plays an integral role in making this possible.

We value people - so much so, it's one of our three key values as a charity.

We believe that our people are the heart of everything we do. We are dedicated to creating an inclusive environment where every individual feels valued, supported, and empowered to thrive. We are seeking passionate individuals who share our values of People, Innovation and Excellence. If this sounds like you, then please get in touch.

Purpose and impact

The HR Assistant will play a pivotal role in providing day to day administrative and operational support on behalf of the People function. They will deliver efficient and effective HR services across the organisation, supporting candidates, employees, volunteers and managers throughout the entire employee lifecycle, including recruitment, onboarding, preparation of paperwork, providing basic policy advice, maintaining employee records and systems and administering all other people related processes as required. The role will support the People Shared Services Manager to enhance employee experience and improve operational efficiency.

Part of the team

The role reports directly to the People Shared Services Manager (PSSM), working as part of a small team to deliver effective centralised services. The role will work in collaboration with the L&D Coordinators, People and Culture Partner and Director for People in delivering the People Strategy for the next 3 to 5 years.

The role may require some ad hoc travel to our local retail stores and hospice to support with minute taking.

Core Responsibilities

HR Service & Systems

Maintain HR and People related spreadsheets and other sources of information, consolidating data sheets.

Support the data collation process for payroll, such producing absence, new starter, leaver and change reports, using internal systems.

Work with the PSSM to continuously assess and optimise HR processes and our HR system, maximising automation and workflows to improve efficiency and ensure consistency in service delivery.

Prepare and digitally deploy all 'People' related paperwork, including contracts, offers and employee letters.

Support candidates, employees, volunteers and managers with systems access, use and ongoing training.

Talent Management

Support the end-to-end recruitment process including posting job adverts, shortlisting, scheduling interviews, managing candidate communications and undertaking reference and DBS checks as required.

Building our Brand with the development and maintenance of our Career Site and other people related content.

Supporting the PSSM to develop the recruitment process, fully utilising systems, creating support resources and providing manager guidance, to improve candidate experience and increase application interest.

Support the PSSM to design and deliver a 'best in class' onboarding and induction process that supports employees to become part of KHH from day 1.

Support the PSSM to design and deliver a 'best in class' performance management process through our HRIS that drives operational effectiveness and talent development.

Design and implement effective offboarding processes to capture key trends and feedback to drive continuous improvement and increase retention.

Policy Development & Employee Relations

With the support of our external helpline, provide basic policy and employee relations advice to managers, escalating more complex matters to the PSSM.

Support with updating policies and procedures and communicating these to all employees.

Preparing letters, taking minutes at meetings, saving documentation and updating internal case logs.

Culture, Benefits & EDI

Promote a healthy working environment, organising and embedding health and wellbeing initiatives for the organisation.

Contribute to employee engagement initiatives and assist with organising internal events.

Demonstrate Equality, Diversity and Inclusion in all HR service activities to support an inclusive culture at KHH.

Support the administration and communication of organisational benefits (including reward and recognition initiatives), maximising uptake and simplifying administration.

Compliance and Committee

Maintain all People related storage systems e.g. personnel files, volunteer records, ensuring compliance with GDPR and other legislation and regulation.

Support the PSSM in taking minutes and preparing papers and reports for organisational People committees and forums.

Other

Support on other HR and People initiatives or administration in line with the People and organisation strategy.

This list is not exhaustive as the role will continue to evolve with the organisational needs.

Who the role may suit?

The role would suit either a recent graduate within a HR discipline, someone recently starting out in a HR field who is looking to build their HR career or someone with HR experience either directly or from a general admin setting that is looking for a change of pace and better work life balance.

Skills and experience

What are we looking for?

Willingness to:

Travel occasionally to our other local sites to support managers and employees, using own vehicle

Need to have:

CIPD Level 3 or equivalent or working towards highly desirable

Experience in a similar HR role or academic experience

Experience in a previous administration role

A high degree of competence with all Microsoft packages

Experience of working in a confidential setting highly desirable

Employee relations advisory experience highly desirable

Experience of working with all levels of stakeholder

Access to own vehicle for occasional travel

Experience of operating a HRIS is highly desirable

Need to demonstrate:

Effective communication

Collaboration

IT proficient

Confident to challenge the status quo

Continuous improvement & innovation

Data proficient and data led

Dealing with change

Balancing priorities

Results focused

Positivity in the face of adversity

Professionalism & self-awareness

Flexibility & adaptability

Ownership and accountability

What we offer

Flexible working

Flexibility on hours and days available, working 4 or 5 days per week

Annual leave

33 days per annum, which includes bank holidays (pro rata for part time), increasing after five and 10 years' service.

Pension scheme

We match contributions up to 7% to a NEST scheme. If you're currently contributing to the NHS pension scheme you can continue to do so.

Death in service benefit

Reassurance should the worst happen. 2 x salary to your family.

Employee assistance programme
Providing support for your wellbeing.

Training and development opportunities
Continuous learning and professional growth.

Occupational sick pay
Support during times of illness.

Healthcare cash benefit plan
Contributory plan to help cover health-related expenses.

Free on-site parking

Join us and make a difference

If you're passionate about people and want to contribute to a mission that matters, we'd love to hear from you. Apply now and help us continue to provide exceptional care and support to those who need it most.

If you'd like to know more about this role, without commitment, please contact the HR department on 01785 218257.

The closing date is 3rd September 2025, however we may close this advert earlier, subject to response rates, so don't delay in applying.

If you require any reasonable adjustment to participate in this process, please do not hesitate to contact HR on the number above.

Job Types: Part-time, Permanent

Pay: 12,981.86 per year

Benefits:

Additional leave Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Work authorisation:

United Kingdom (required)
Work Location: In person