Job Description

Role Purpose:

The HR Process Co-Ordinator is responsible for delivering and coordinating complex HR administrative services. These include employee lifecycle changes, reward, benefits & organisation development administration, and cyclical people processes.


The role ensures operational excellence and compliance, partners with Centre's of Expertise and HRBPs, and supports continuous improvement in employee experience, system workflows, and service metrics. The role holder will be part of the Employee Services team, which includes AskHR, Payroll, Talent Attraction, Onboarding and Manager Advice.


This is a great role to build a breadth of knowledge across many core HR activities and also support the strategic owners of each activity in the People Leadership Team (PLT). As such this can be a great foundation for further career growth into more senior HR roles (thus why the successful applicant will either have CIPD Level 3 or 5 or being willing to study and gain that qualification).


The team sits within the broader Enterprise Services Function alongside other key service lines, such as IT and Financial Services, providing that alternate route for progression. It's a small team of 4 that is highly capable. It would be expected you would be on-site at least 3 days per week. Whilst skill and experience would be advantageous, the No1 requirement is to have high agency (can-do mindset) and bring a positive energy to the work and team.

Key Accountabilities:

End-to-End Process Management - Deliver high-quality HR operational services across the full employee lifecycle, with a focus on consistency, accuracy, and compliance. System and Data Oversight - Maintain workflows in Success Factors and support Workday configuration and reporting where needed; ensure accurate permissions and data integrity. Stakeholder Engagement - Collaborate with People Partner's, Reward, Organisation Development, IT, Payroll and Recruitment to deliver integrated service and resolve issues efficiently. Continuous Improvement - Identify improvement opportunities in process, system and experience, and support the implementation of enhanced service models. Governance and Compliance - Ensure governance audit obligations are fulfilled through effective admin and control. Escalation Handling - Act as the escalation point for complex, ambiguous, or high-risk service queries. Data and Reporting - Produce HR dashboards and reporting packs; ensure delivery of cyclical performance, reward, and attrition data. Team Capability - Support onboarding, training and capability development of colleagues through coaching and best practice sharing.

Key Capabilities/Knowledge

Refer to core QinetiQ competency framework (Business, Personal, Leadership)
Additional technical capability in Success Factors (basic configuration and reporting)


Ability to coordinate and deliver across multiple service lines simultaneously Professional credibility in engaging with senior stakeholders and SMEs Good organisational skills with the ability to multi-task An ability to work under time constraints Able to make decisions based on own knowledge and experience Ability to prioritise & deliver accurate results to tight deadlines An ability to work under pressure An ability to challenge and negotiate when confronted with problematic situations

Experience & Qualifications:

Demonstrable experience in HR operations or employee services, ideally in a shared service or COE-linked environment Familiarity with Success Factors workflows and reporting tools Strong understanding of the full employee lifecycle and cyclical HR processes
NVQ Level 4 in Business Administration or CIPD level 5 (or equivalent experience preferred)


Ability to manage high volumes with strong attention to detail and judgement

Role Tasks (include but not solely

)


AskHR query triage and resolution Job evaluation admin and JD collation Bonus letters and reward statements Compressed working admin QinetiQ Hardship Fund admin Note taking for formal processes Workday reporting support Occupation Health referrals and progress management Organisational Development activity and support Pensions administration Annual cycle coordination and support (Performance Management, pay review, bonus) Interview scheduling and recruitment pack generation

When required:

Onboarding logistics (e.g. pre-employment checks, IT coordination, induction planning) Contract generation and offer management Reference request fulfilment Employee Lifecycle changes (e.g. manager, hours, location, title) Off boarding (resignations, leaver comms, exit survey triggering)

Our Recruitment Process:

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.


Many roles in QinetiQ are subject to national security vetting being completed.


For further information on National Security Vetting, please see the link below.

UKSV National Security Vetting Solution:

guidance for applicants - GOV.UK ( www.gov.uk )


Benefits:


Additional leave Canteen Company pension Cycle to work scheme Employee discount Employee stock purchase plan Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Store discount
Work Location: In person