Job Description

Are you passionate about making a real difference in the workplace?

Do you thrive in a collaborative HR team? Do you have ideas for improving performance, retention, and employee wellbeing?


If so,

Guild Care

wants YOU to join our team as an

HR Operations Advisor

- a key role focused on performance improvement, employee support, and HR excellence.


As our HR Operations Advisor, you'll be the first point of contact - alongside the HR & Performance Manager - for all staff HR queries. You'll champion consistency, fairness, and professionalism in all things people related.


Guild Care have 3 care homes, 16 charity shops, 2 large office spaces and a range of community and disability support services. Working in a varied and fast-paced environment, you'll lead on initiatives to boost employee engagement, retention, and wellbeing, while supporting services with effective performance management, sickness reduction, and HR best practices.


This is a fantastic opportunity to develop your HR career while making a measurable impact across our services.

Key Responsibilities

Acting as a joint contact point for employee and manager HR queries Supporting the development and implementation of HR policies and initiatives Driving a performance management culture across services Coaching managers through performance, attendance, and conduct-related matters Leading data analysis on staff retention, exit interviews, and HR trends Supporting formal HR processes - disciplinary, grievance, capability, sickness Championing employee wellbeing and engagement through internal and national initiatives Ensuring HR systems and records are accurate, current, and compliant Working with IT to develop efficient reporting and tracking systems Staying ahead of employment law and best practice changes

Please note:

Interviews will take place before the advert's official end date.

About The Role

Why Join Guild Care?

When you join us, you become part of a warm, supportive community where your wellbeing and career development are our priority. We offer:

Annual Wellbeing Day off Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more) Cycle to Work scheme Free Specsavers eye care vouchers Option to buy and sell annual leave Health cash plan (silver and gold) Comprehensive training and career development, including apprenticeships

At Guild Care, we believe everyone deserves

a safe, fulfilling, and secure life

. In this role, you'll have the opportunity to

work in a service that truly makes a difference

, supporting older people, younger adults and their families, to thrive . You will be part of a respected, values-driven organisation that makes a tangible difference in people's lives every single day


If you want to be part of a team that celebrates individuality and enables people to live life their way, we'd love to hear from you!


Are you ready to step into a role where your HR expertise can shine - and where you'll help shape a high-performing, people-centred culture - we'd love to hear from you.

Please note:

Interviews will take place before the advert's official end date.

Required Criteria

Level 3 CIPD or equivalent qualification Knowledge of HR policies, procedures and systems Actively promotes fairness, diversity and equal opportunities Experience of supporting senior managers when dealing with grievance and disciplinary cases

Desired Criteria

Interest in or currently working to Level 5 CIPD or above or equivalent Work or experience in the charity / care sector or volunteering

Skills Needed

Human Resource Requirements, Adapting to Circumstances, Conflict and Resolution, Employee Relations

About The Company

Our story

-------------


Guild Care was founded in Worthing in 1933 by visionary volunteers dedicated to supporting vulnerable individuals in the local community. Originally known as Worthing Council of Social Service, the organisation focused on alleviating poverty, isolation, and health challenges during difficult times. Over the following decades, Guild Care consistently expanded its services, proactively responding to the community's evolving needs.


In the 1950s and 1960s, Guild Care established innovative day centres and residential care homes, significantly enhancing life quality for older adults and individuals with disabilities. Adapting continually, the charity later introduced specialised dementia care facilities and tailored services for those with learning disabilities.


Today, Guild Care supports over 3,000 people annually across West Sussex through a range of community-focused services. Remaining true to its founding values, the organisation is one of Worthing's largest employers, powered by almost 700 dedicated staff members and the essential contributions of more than 300 volunteers, all united in making a meaningful difference.

Company Culture

Our vision

--------------


Our vision is for all people in need of care to live fulfilling, safe and secure lives.

Our mission

---------------


We will achieve our vision by ensuring our support and services are accessible, effective and lovingly delivered.

Our BELIEF values

---------------------


Brave

|

Engaging

|

Loving

|

Integrity

|

Everyone Matters

|

Free to Be Me

Our equality statement

--------------------------


At Guild Care, we are committed to fostering a culture of inclusivity, respect, and equality. We believe that diversity enriches our organisation and enables us to better serve our community.


We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or socio-economic background.


Join us in our mission to make a positive difference in people's lives.

Company Benefits

At Guild Care, we are proud to offer a comprehensive benefits package designed to support our employees in every aspect of their lives--financially, professionally, and personally.

Health and Wellbeing

Your wellbeing is our priority. Staff benefit from an annual Wellbeing Day, free flu vaccinations, and confidential support through the BHSF Employee Assistance Programme. With schemes like Cycle 2 Work, free eye tests for eligible roles, and mental health support through the Care Workers Charity, we aim to promote a healthier, happier workforce.

Work-life Balance

We understand the importance of flexibility, offering favourable holiday terms, flexible working options, homeworking opportunities, and carers' leave to help you balance work with life's demands.

Professional Development

At Guild Care, your career growth is important to us. We provide progressive career pathways, mandatory training programmes, in-house learning opportunities, and access to professional qualifications, including accredited programmes and the Care Certificate.

A Supportive Work Environment

Join a local charity with over 90 years of history and a strong community focus. Employees enjoy supportive colleagues, job satisfaction, and opportunities to engage in events and fundraising activities. Our inclusive culture features initiatives such as length of service recognition, annual staff awards, and employee networking groups.


At Guild Care, we reinvest all our surpluses into our services, staff, and community, ensuring your work makes a meaningful difference every day.


Join us and be part of something extraordinary!


Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Work With Charities, Social Opportunities, Progression opportunities, Staff celebration events

Salary

28,363.00 - 29,253.00 per year