Job Description

Are you digitally confident, naturally curious, and ready to make a real impact behind the scenes? As a HR Support Assistant, you'll be at the heart of our HR Shared Services, providing proactive and high-quality support to the Head of HR Shared Services, the Executive Assistant, and The People Hub Team.


This is a varied and rewarding role where no two days are the same. You'll thrive on taking ownership, solving problems, and spotting smarter ways to work. If you enjoy working independently, love getting stuck into detail, and have a passion for people and process, we'd love to hear from you.


Our HR operations function will be moving into our Newcastle office in the coming months. That means you'll be based onsite at our Newcastle office three days a week (Tuesday to Thursday), with the flexibility to work from home on the remaining days.

What you'll be doing:

Deliver responsive and accurate support across invoicing, reporting, office coordination, and inbox management. Prepare clear, well-structured materials for meetings and presentations. Respond to L&D queries, keeping records up to date and ensuring appropriate follow-up. Support senior team members with day-to-day tasks and ad hoc requests. Recommend and implement improvements using digital tools and smarter ways of working. Collaborate with colleagues across the People & Culture function to support shared goals. Help coordinate team events, training sessions, and engagement activities. Provide cover for other administrators and PAs to maintain continuity and consistent support. Deliver excellent internal customer service, setting clear expectations and prioritising effectively. Take ownership of administrative tasks with a proactive, solutions-focused attitude.

What you'll bring:

Confident user of Microsoft Office, including Excel (intermediate) and PowerPoint for reporting and presentations. Strong numerical, written, and verbal communication skills. Digitally literate with a proactive approach to using technology for efficiency. Flexible, adaptable, and comfortable working across varied tasks. Able to engage constructively across all levels of the organisation. High level of integrity, with the ability to handle sensitive information discreetly and professionally. Organised and meticulous, with a focus on accuracy and quality.

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!


Employment Type: Full-time, Permanent.

Location: Newcastle (Hybrid - 3days PW).

Security Clearance Level: SC.

Internal Recruiter: Becky.

Salary: 28-30kpa

Benefits: 25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund


Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.

Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.

Together we are building a better future by delivering real and lasting value.

We are just at the start of what we can achieve together. Come and join us!