Job Description

Number of jobs available
1
Region(s)
East of England
City/Town
Peterborough
Office Location
Head Office - CITB, Sand Martin House, Bittern Way, Fletton Quays, Peterborough, PE2 8TY
Departmental Grade
Team Member.TM3
Post Type
Fixed Term
Length of post
1 year(s) 6 month(s)


Working Pattern
Full Time
Salary
29,700 - 36,000
Details
Are you able to demonstrate high levels of discretion and professionalism when handling sensitive information and HR Matters? CITB is looking for a HR Services Co-ordinator to join our Peterborough team to provide a first-line support to colleagues and managers relating to HR queries.

Role:

HR Services Co-ordinator

Office Location:

Peterborough, with the option of a blended working approach, agreed with your Line Manage

Hours of Work:

Full-time (35 hours per week)

Working Pattern:

Business operating hours are between 08:00-18:00

Contract Type:

Fixed Term Contract

Duration:

18 months

Grade:

TM3

Target Salary:

33,990

What You'll Be Doing:

As part of the People team, your duties will include:

The first point of contact within HR for colleagues and People Managers Log and track helpdesk cases using internal systems, ensuring timely resolution or appropriate escalation against agreed internal service level agreements. Support the administration of key HR processes, such as onboarding, offboarding, contract changes, employee relations and absence recording to include note taking as required. Support the collation and provision of HR data ensuring all information is correct and up to date including excel reporting and SharePoint information/guidance. Completing annual or monthly surveys where appropriate, including requirements to complete information as requested by Government or other key stakeholders. Maintain and update employee records and documents in the HRIS ensuring data accuracy and GDPR compliance. Generate and issue standard HR letters and contracts. Contribute to the development and maintenance of colleague, manager and leader resources (FAQs, templates and knowledge base with the HRIS) across systems and platforms. Deliver timely and accurate guidance on HR policies, procedures, and dealing directly with common employment matters. Supporting line managers in processing HR related queries and optimising our HRIS. Supporting the wider People team on projects as required.

Your Experience:

Demonstrates a high level of discretion and professionalism when handling sensitive employee information and HR matters. Excellent attention to detail and organisational ability Comfortable working in a high-volume, fast-paced environment Has good verbal and written communication skills Willing to put forward recommendations for improvement and look for ways of improving the effectiveness of their work Demonstrates good customer service skills Is able to work independently and flexibly Excellent understanding of handling confidential and sensitive information in line with GDPR Digital skills including navigation of systems, updating and retrieving information, understanding workflows, working with email & communication platforms, good excel skills For full details, please refer to the Role Profile.*

What You'll Get in Return:

25 days holiday + bank holidays Additional 3 days Christmas shutdown Generous pension scheme (up to 9% employer contribution) Life assurance (4x salary) 2 paid volunteering days per year 24/7 GP Services Professional development & funded training qualifications Employee Assistance Programme

Why Join CITB

At CITB, we're committed to building a skilled, inclusive, and sustainable construction workforce. You'll be part of a supportive team that values collaboration, continuous improvement, and professional development.

Closing Date

Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.



Contact and additional information
For general queries regarding your application, please contact our customer contact services CITB-recruitment-enquiries@gov.sscl.com or 0345 241 5364.



Essential past experience/skills
handling sensitive employee information and HR matters.
Closing Date:
19/09/2025, 23:55 hours


1st Interview dates
TBC