Job Description

The HRIS Specialist will play a key role as part of the People Systems team to facilitate the configuration, development and transformation of our HRIS across Thames Water. Reporting into the People Systems Manager, this role will be key to delivering value-added business outcomes and improving the employee experience. You will be responsible for the in-life management of SAP HR and ServiceNow, covering solution design, build, and issue management, seeking to optimise the cost to serve and the employee experience. You will work closely with the People Services, People Analytics and IT teams in developing and delivering our HR Data Management strategy, being accountable for all in-life functionality. As part of in-life management, you will play a key role in ensuring Thames Water continues to fully exploit and benefit from future systems developments, working across Thames Water, HR, vendors and other stakeholders.

What you'll be doing as an

HR Systems Specialist

Act as SAP HR and ServiceNow 'Super User' for our People systems. Provide technical expertise and analytical support in the administration, implementation and execution of all information, business processes and system requirements related to the People Function Ensure Incident and change requirements, including expected outcomes, are clearly documented Use an agile methodology to manage the deployment of changes /update releases, including testing pre and post releases Respond to system user queries, and train People, Managers and employees on system use Act as the key interface between the People Systems team and Digital, engaging regularly on requirements and plans for delivery Contribute to the development of a prioritised plan (based on business value and impact) for People service improvement across the People processes, policies, systems and contact channels Lead, define and deliver systems improvements and initiatives to enhance service performance and employee experience Develop communications and tools to embed change projects as necessary, working in partnership with the wider People community, communication team and business managers, and seeking feedback to drive continuous improvement Work closely with the People Analytics team to ensure the accuracy and reliability of our People data by implementing preventative system controls and mechanisms to minimise data errors Identify root causes of data errors, resolving system-generated issues promptly and implementing controls to prevent recurrence Support the ongoing development of SAP HR system functionality and integration with other systems used, e.g. ServiceNow, SABA, etc., maximising automation as much as possible

Base location:

Reading - Hybrid

Working pattern:

36 Hours

What you should bring to the role

To thrive in this role, the essential criteria you'll need are:

Proven working experience as an HRIS Analyst or HR Data Analyst Strong working knowledge of administering SAP HR / HCM Demonstrable experience of implementing system changes or upgrades from requirement gathering through to post-implementation validation Ability to swiftly troubleshoot issues and errors Excellent communication and interpersonal skills Ability to challenge and influence new ways of working with differing stakeholders Highly organised and responsive, with the ability to prioritise and work to tight deadlines Customer-oriented

Additional skills and experiences would be great to have/bring:

Agile project methodology experience Comfortable with Excel formulae, Macros and VBA Working knowledge/experience of implementing and or administering SuccessFactors modules Working knowledge/experience of administering ServiceNow HR

What's in it for you?

Competitive salary up to 60,000 per annum Annual Leave- 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our

purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.



If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.



Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the

recruitment process

. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to

help and support

.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.