Job Description

Domestic Abuse Hub Administrator

Location: Taunton, Somerset

Contract Type: Permanent, Part Time (20 hours)Salary: 13,155.50 for 20 hours per week (26,311 FT)

Working hours Wednesday 9-5, Thursday 1-5 and Friday 9-5

YOU is a registered charity that has been providing care, support and advice for over 30 years to vulnerable people, working across Hampshire, Portsmouth, Somerset, Dorset, Sussex, Swindon and the Isle of Wight to give them the tools and resources they need to live independent, secure and valued lives.

Essential Requirements:

Worked experience as an economic abuse specialist.

Skilled at IT including office packages such as excel, power point and word.

Skilled at working with change.

Skilled at putting others at ease and working with people in crisis.

Ability to work client focused flexible hours, including evenings and weekends and form part of an on call rota. Standard hours will be Wednesday 9-5, Thursday 1-5 and Friday 9-5

Car driver with willingness to work across the county and to travel beyond occasionally for meetings and training.

The Role:

The role of Hub Administrator is to work closely with the Hub and Somerset Domestic Abuse Service teams. You will provide a full clerical, administrative and data collection service to the Hub and Somerset Domestic Abuse teams. You will be the first point of contact for clients, professionals and others and will respond to referrals and enquiries about Somerset domestic abuse Service. You will be responsible for collecting and collating data and uploading accurately to the online case management system and collating data for reports. You will work with others to ensure the Hub rota is covered.





The Hub Administrator role will be responsible for making and taking calls to our clients, monitoring our webchat and completing assessments to make sure our clients access the services they need. You will discuss support options and interventions with the clients so that they are able to safely make informed decisions. You will be responsible for carrying out initial assessments for clients coming to refuge, work with the team to update Routes to Support on a daily basis and work calmly in crisis, under pressure, prioritising my workload to best meet the needs of the service. You will attend our county wide drop-in sessions to provide advice and support to our clients in the community, work closely with partner agencies and the wider Paragon teams.

About You:

The successful Hub Admin will have:


Experience of benefits, debt advice and returning to work requirements.

Experience of effective multi-agency and partnership working.

Experience of person-centred service delivery and enabling client involvement.

Experience of communicating with a wide range of people.

Experience, and understanding of, economic abuse.

Experience, and understanding of, maximising income.

Knowledge of and commitment to diversity and inclusion.

Knowledge of housing and welfare benefits.

Ability to contribute to reports and administration systems.

Ability to carry out safety surveys and implement target hardening measures.

Ability to effectively manage and prioritise own case load.

Ability to self-reflect and develop and improve practice through training and review.

YOU

has a strong value base, striving to be person-centred, innovative, trustworthy, can-do and excellent at all times, so it is important that you are as passionate about these principles as we are.

Our Benefits

If you choose to begin a career with our organisation, you are guaranteed: Competitive rates of pay and paid travel time, including a higher mileage rate for car sharing. Enhanced annual leave entitlements, with the opportunity to buy and sell holiday. Matched pension scheme contributions, plus Death in Service Benefit and salary sacrifice options. Enhanced sick pay allowances and paid compassionate and emergency dependent leave. Excellent and professionally certified training, as well as access to fully-funded apprenticeship programmes. Real opportunities to develop in your profession. Free health and wellbeing advice via a 24/7, confidential Employee Assistance Programme. Everything you need to carry out your role free of charge, which may include a mobile phone, safety equipment and other necessary technology, a uniform where applicable, and of course a nice cup of tea or coffee throughout your day! Access to discounts across lots of your favourite stores and online shopping sites, as well as discounted bus travel on the First bus network.
The You Trust is committed to safeguarding and promoting the welfare of our clients. Applicants must be willing to undergo appropriate Adult and Child protection screening, including employment references and DBS check.


Where a role involves engaging in regulated activity relevant to adults and/or children it is an offence to apply for the role if you have been barred from engaging in such regulated activity.





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