Job Description

Imagine being part of a team of dedicated, friendly HR Advisors who share the same values and passion for delivering an outstanding service. At Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), collaboration is at the heart of everything we do - working closely with managers to create a positive and supportive workplace.We're looking for an exceptional and experienced HR Professional to join our HR Operations team. This is more than just a job - it's an opportunity to make a real impact in one of the UK's leading NHS Trusts.
Why Join Us?

• Be part of a team that values collaboration, integrity, and excellence.
• Work on a wide range of HR and employment matters, supporting managers across the hospital, including attendance management, performance improvement, job evaluation, misconduct and probationary support.
• Contribute to a service that helps staff deliver outstanding care for every patient.
• You will be based in Norwich city centre, where you will be able to enjoy the vibrant mix of historic charm and modern amenities, great shops, cafes, and cultural attractions all just steps from your workplace at lunchtime or after work.

You will play a key role in championing the NNUH People Promise and our PRIDE values.
If you're inspired by what we do and share our values, we'd love to hear from you. Apply today and help shape the future of HR at NNUH!
Main duties of the job
The role involves providing HR advice to line managers on a wide range of matters through the application of Trust policies, interpretation of UK employment law and best practices across all levels of staff. You can expect to be managing a caseload of employee relations cases, primarily focusing on attendance management and probationary support, as well as Job Evaluation, Performance Improvement and misconduct casework.
You will be highly professional, and a confident communicator with excellent interpersonal and problem-solving skills. Ideally you will have experience working in a high volume incoming enquiries environment as you will be expected to have the ability to autonomously deliver positive outcomes and prioritise competing demands with a complex and challenging workload.
Location and Working Pattern

• During the six-month probationary period, the role will be fully on-site in Norwich (five days per week).
• After probation, the role will adopt a hybrid pattern, requiring a minimum of three days per week on-site.
• Applicants should live within a reasonable commuting distance or be willing to relocate, as attendance at short notice will be required.

Salary

• The starting salary for this role is 31,049 per annum.
• Pay progression will be considered after two years in line with Trust Policy, and will be based on performance in the role. Please consider this before submitting your application in case this does not meet your salary expectations.

About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details
Date posted
13 January 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
31,049 to 37,796 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
234-25-K1587-B
Job locations
20 Rouen Road
Norwich
NR1 1QQ
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:

• Provide advice and in-depth support to managers at all levels of the organisation to help them in managing their staff, e.g. explaining terms and conditions, advising on performance concerns, attendance management, right to work queries and general policies.
• Coach and advise line managers in the practical application of Trust policies in the management of their staff and regarding the procedural or potential legal implications of their decisions at any relevant meeting or by email, Teams or telephone.
• Review and provide HR advice and feedback to line managers regarding draft reports and documents to ensure they meet organisational requirements. Prepare letters, policies and notes of meetings to communicate complex employment and policy matters.
• Act as an advisor across a busy caseload, providing a range of advice for individual cases adhering to HR policy, seeking advice where appropriate. Liaise with Senior HR team members and Central HR Operations team manager to ensure that cases are progressed in a timely manner.
• Attend meetings both in person and via Teams to provide HR support and advice, sometimes with highly complex or distressing situations, for example whether the ending of employment or other course of action may be appropriate. This will require you to consider a range of information and apply employment law and best practice to provide the possible range of options.

Please refer to the for the full specification of responsibilities and requirements for this post.
Previous applicants need not apply please.
The personal statement should reflect your experience and motivation in your own words. We cannot accept AI generated personal statements which do not accurately reflect an individuals experience or talent. Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:

• Provide advice and in-depth support to managers at all levels of the organisation to help them in managing their staff, e.g. explaining terms and conditions, advising on performance concerns, attendance management, right to work queries and general policies.
• Coach and advise line managers in the practical application of Trust policies in the management of their staff and regarding the procedural or potential legal implications of their decisions at any relevant meeting or by email, Teams or telephone.
• Review and provide HR advice and feedback to line managers regarding draft reports and documents to ensure they meet organisational requirements. Prepare letters, policies and notes of meetings to communicate complex employment and policy matters.
• Act as an advisor across a busy caseload, providing a range of advice for individual cases adhering to HR policy, seeking advice where appropriate. Liaise with Senior HR team members and Central HR Operations team manager to ensure that cases are progressed in a timely manner.
• Attend meetings both in person and via Teams to provide HR support and advice, sometimes with highly complex or distressing situations, for example whether the ending of employment or other course of action may be appropriate. This will require you to consider a range of information and apply employment law and best practice to provide the possible range of options.

Please refer to the for the full specification of responsibilities and requirements for this post.
Previous applicants need not apply please.
The personal statement should reflect your experience and motivation in your own words. We cannot accept AI generated personal statements which do not accurately reflect an individuals experience or talent.
Person Specification
Qualifications
Essential

• CIPD qualification level 5 or equivalent demonstrable experience.

Experience
Essential

• Some experience of advising in the practical application of HR practices and supporting complex HR issues e.g. sickness absence management, capability, misconduct and grievance management.

Skills
Essential

• Evidence of use of initiative and problem solving.
• Demonstrable knowledge of UK Employment law and its application in the workplace.

Attitude & Aptitude
Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification
Qualifications
Essential

• CIPD qualification level 5 or equivalent demonstrable experience.

Experience
Essential

• Some experience of advising in the practical application of HR practices and supporting complex HR issues e.g. sickness absence management, capability, misconduct and grievance management.

Skills
Essential

• Evidence of use of initiative and problem solving.
• Demonstrable knowledge of UK Employment law and its application in the workplace.

Attitude & Aptitude
Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Skills Required